Seibels is seeking an experienced Customer Care Specialist. This position requires strong communication skills, as well as the ability to provide exceptional customer service. The ideal candidate will be able to effectively communicate with customers in English. They should also possess excellent problem-solving skills and can multitask. Proficiency in using computer systems and software applications is necessary for this role. If you are a motivated individual with a passion for delivering outstanding customer service, we encourage you to apply.
Compensation: $18/hour
Education & Experience
- High School Diploma or GED required plus 3 or more years of insurance experience or previous customer service experience in a call center or experience with multiple lines and high-volume calls OR comparable combination of education and experience.
- A Property and Casualty license is a plus but not required.
- Strong personal computer, Microsoft Office skills and the knowledge or ability to learn other software systems as required.
- Excellent verbal and written communication skills are required, along with active and attentive listening skills.
Job Duties & Responsibilities
- Provide exceptional customer service to clients in English languages
- Receive and respond up to 60-80 inbound calls for one primary company that may concern insurance coverage, billing, claims including first notice of loss, or other similar information in a prompt, accurate, and courteous manner.
- Ensure that all inquiries are resolved in accordance to established guidelines. Direct more complex issues to a more senior Customer Service Representative or a supervisor as instructed. Serve as the initial contact for customers.
- Keep record of customers’ interactions and transactions by recording details of inquires requests, claims and comments, as well as actions taken. Enter this information into policy and claims systems, IPX and other systems as appropriate.
- Prepare data and enter information to process work as required and in accordance with guidelines. Process non-underwriting endorsements as directed by the Underwriting Department.
- Provide agents with information, instructions and guidance on methods to use to avoid recurring problem situations or to enhance the process.
Job Type: Contract
Pay: $18.00 per hour
Benefits:
- Flexible schedule
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Remote