Company Overview:
Merit Metal is a long-standing 147-year-old manufacturing company. For more than a century, Merit has upheld a uniquely American heritage of quality and craftsmanship. Our hardware has stood alongside presidents, sailed proudly across oceans, and graced the finest homes in the country and around the world.
As a family-owned business, Merit Metal remains steadfast in our dedication to American manufacturing. Every piece of hardware we produce reflects our enduring commitment to quality, craftsmanship, and heritage.
Position Overview:
We're in search of a Customer Service Representative to join our team. The ideal candidate will possess a passion for delivering exceptional service, strong communication skills, and thrive in a dynamic, fast-paced setting. This role will play a vital part in ensuring our customers receive unparalleled support, reinforcing our reputation for excellence.
Responsibilities:
- Serve as the primary contact for customer inquiries, delivering timely and accurate responses via phone and email.
- Aid customers with order placement, expediting orders, product inquiries, pricing, and general assistance, ensuring each interaction leaves a positive impression.
- Collaborate closely with internal teams (sales, production, shipping) to address customer needs and swiftly resolve issues.
- Maintain precise records of customer interactions, orders, and inquiries utilizing our CRM system.
- Proactively identify opportunities for process improvement, elevating the overall customer experience.
Qualifications:
- Preferable background in customer service or related fields.
- Exceptional verbal and written communication skills with keen attention to detail.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Proficiency in MS Office suite.
- Strong problem-solving abilities with a customer-centric approach.
Benefits:
- Paid Time Off (PTO)
- 401K plan with company match
- Comprehensive benefits package including life insurance, medical, dental, and vision coverage, paid 100% by company.
- Full-time position, Monday to Friday, 8:30 am to 5:00 pm.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
License/Certification:
- Driver's License (Preferred)
Work Location: In person