REPORTING RELATIONSHIPS
POSITION REPORTS TO: Account Services Supervisor
POSITIONS MANAGED: None
POSITION PURPOSE
This individual is responsible for maintaining customer relationships through managing aspects of the order cycle. Responsibilities will specifically be focused on communicating directly with customers or members of the sales team to ensure that orders are correctly processed, updated, maintained and delivered. This individual will need to frequently use and maintain an adequate business knowledge in regards to pricing, inventory, and retailer requirements, which can change frequently. This individual is responsible for investigating and pro-actively reducing non-compliance charges for their given territory. This individual is highly proficient with Excel and has knowledge of pivot tables, formulas including VLOOKUPs, search functions and conditional formatting. The individual will also demonstrate excellent analytical, communication and organizational skills, high accuracy, attention to detail, and will contribute to a positive team atmosphere.
POSITION QUALIFICATIONS AND JOB DUTIES
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Associate or Bachelor’s degree or equivalent work experience
- Minimum of 2 years of experience in a Sr. Sales Order Entry role, Inside Sales, or Account Management
- Highly proficient in Excel with experience with pivot tables, VLOOKUPS, search functions, etc.
- Strong analytical skills and attention to detail
- Required to have an extensive working knowledge of PC functions and Microsoft Office programs including Word, Excel, and Outlook; experience with SAP is a plus
JOB DUTIES:
- Directly communicating pricing information, including discounts and current promotions, and using this information to maximize sales within designated territory.
- Answer questions regarding order information, shipping issues and non-technical product information.
- Manually enter daily orders (Professional Channel) or process orders daily received by EDI (Retail Channel).
- Confirm inventory availability and working with supply chain and Retail/Professional Sales.
- Track order status from beginning to end, issuing RGA’s (Return Goods Authorization) and scheduling pick-ups when needed. Process and research sales credits/debits and freight claims.
- Keep all territory notes/contacts updated and pull the area report weekly.
- Review retailer compliance manuals for updates and communicate necessary changes to appropriate departments (Retail channel).
- Work closely with the designated sales team to develop and execute a plan on sales orders, leads, and opportunities (Professional channel).
- Attend product training classes and maintain sufficient knowledge for all product lines.
- Analyze non-compliance fines and monthly scorecards to identify trends. Work with internal and external teams to implement changes to reduce chargebacks (Retail channel).
- Assist and/or lead process improvement projects within the department.
- Create customs paperwork for international shipments.
- Back-up and support team members during absences and/or heavy volume times.
- Able and willing to work necessary hours to meet all project deadlines, travel when necessary.
- Other Duties – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE
Salary/Wage Range: $23.00 to $27.00 per hour
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. Bona offers a competitive total rewards package, which includes a 401k match, PTO, healthcare coverage and a broad range of other benefits. Learn more at https://us.bona.com/companyInfo/work-at-bona.html
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
- Yearly bonus
Travel requirement:
Application Question(s):
- Are you willing to undergo a background check and drug screen, in accordance with local law/regulations?
Experience:
- Account management: 2 years (Preferred)
- Order entry: 2 years (Preferred)
Work Location: Hybrid remote in Englewood, CO 80112