Empass Health Job Description
Position Title: Manager of Operations
Work Location: Brooklyn, New York
Division/Department: Operations
Reports to: Chief Operations Officer
POSITION SUMMARY:
Coordinates and leads all Operations Center activities, including supplies procurement, organization, inventory and property asset management, receiving, warehousing, shipping, delivery, quality, phone system, facilities, patient device pick-up, cleaning, testing, maintenance, plus vehicle fleet maintenance and management, in a
manner consistent with company service and cost objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Directs all Operations activities and teammates within a large (based on revenue, complexity, headcount) Distribution Center.
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Provides proactive feedback to front line Operations management, initiating management coaching, teammate performance feedback, management performance feedback, and corrective actions where needed.
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Responsible and accountable for achieving agreed upon financial goals for the department operating expenses (Warehouse Expense, Delivery Expense, Occupancy Expense, and Inventory Shrink).
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Makes capital recommendations and reviews and approves appropriate expenses for thedepartment.
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Responsible and accountable for achieving operational performance Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover.
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Oversees all customer service for the department, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, and Corporate Operations as needed.
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Implements the conversion of new customers at the distribution center to ensure successful implementation of new business.
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Enforces and Develops Policies for operations to extend adherence to company developed SOP's / WI's for warehouse management and transportation.
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Monitors and reports performance, implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency.
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Oversees succession planning, identifying, attracting, developing, coaching, and retaining talent.
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Ensures adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements and reporting agencies (DOL, DEA, FDA, OSHA, etc.). Acts as the Designated Representative for the department where required by licensing andcompliance laws and regulations.
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Perform related duties as assigned by supervisor.
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Maintain compliance with all company policies and procedures.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong financial acumen including prior profit and loss responsibilities.
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Excellent planning and organizational skills with demonstrated ability to direct large complex initiatives across a broad network and ensure completion.
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Proven ability to analyze and conclude; ability to apply Continuous Improvement methodologies and to standardize processes across multiple sites and functions.
- Ability to lead and drive change among peers and direct reports.
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Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
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Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
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Ability to work independently and to conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
REQUIRED AND PREFERRED EDUCATION, EXPERIENCE, AND CREDENTIALS:
- Bachelor’s degree required.
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5 or more years of professional supply chain or warehouse operations and/or distribution experience, preferably within the healthcare/medical/medical device industry.
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5 or more years of diversified leadership, planning, communication, organization, and people motivation & mentoring experience.
- Or any combination of relevant education and experience to meet the above requirements.
PHYSICAL REQUIREMENTS:
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Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivitystandards.
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Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
1. How much daily/weekly on-the-job time is spent on the following physical activities?
Amount of Time
Under Up-To Over None 1/3 2/3 2/3
Stand Walk Sit
Use hands to finger, handle, or feel Reach with hands and arms Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Taste or smell
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Does this job require that weight be lifted or force be exerted? If so, how much and how often?
Amount of Time
Under Up- To Over None 1/3 2/3 2/3
Up to 10 pounds Up to 25pounds Up to 50pounds Up to 100pounds
More than 100 pounds
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Does this job have any special vision requirements?
Close vision (clear vision at 20 inches or less)
- Distance vision (clear vision at 20 feet or more)
- Color vision (ability to identify and distinguish colors)
- Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
- Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
- Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
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No special vision requirements
Employee signature: Date: 01/01/2024
Empass Management, LLC are Equal Opportunity Employers
We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the Company’s commitment to the principles of fair employment and the elimination of all discriminatory practices. Details of our equal employment opportunity policies are further explained in Anti-Discrimination & Harassment.
Note: This job description should not be construed to imply that these requirements are the exclusivestandards of the position. Incumbents will follow any other instructions, and perform any other related duties, asmay be required. The employer has the right to revise this job description at any time. This job description is not tobe construed as a contract for employment.