Technical Support Representative
6+ Months
Remote
Please remember:
- Knowledge / experience with financial consolidation, accounting principles (GAAP, IFRS) or budgeting/ planning processes such as HR planning, revenue and cost modeling
- Experience in either a consultancy firm or within a Finance department as a system admin
- Bachelor's degree in Accounting, Business, Computer Science or equivalent
- Has strong technology and business acumen
- Strong analytical, problem-solving skills (business & technical) and troubleshooting skills not really looking for traditional IT folks with desktop support looking for candidates that are more Software Application Support or Business Analyst with some technical support
CCH Tagetik is a leader in CPM (Corporate Performance Management). Our products monitor and manage financial performance and process such as budgeting, consolidation, planning, forecasting, reporting and disclosure management. We have 75,000 users in 35 countries allowing our clients to look at business operations more strategically and make better decisions in a shorter amount of time with less risk.
RESPONSIBILITIES:
- Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case
- Analyze and troubleshoot cases to understand steps to resolve the issue
- Communicate with team members to escalate high priority cases
- Document all relevant steps taken to understand the resolution of issues
- Interacts with customer and understands the client business process
- Relays issues and improvements back to the development team
REQUIRED SKILLS/QUALIFICATIONS:
- Bachelor's degree in Accounting, Business, Computer Science or equivalent
- Ability to work in stressful situations; willing to learn, curiosity towards innovation, strong analytical and problem-solving attitude
- Highly motivated and good self-learning skills
- Able to take ownership of activities and follow them through to completion
- Strong interpersonal communications with the ability to work in a team environment, as well as on your individual tasks with limited supervision
- Ability to handle and prioritize multiple simultaneous tasks
- Has strong technology and business acumen
- Strong analytical, problem-solving skills (business & technical) and troubleshooting skills
- Confident communication style with strong presentation skills
- Self-aware, motivated, coachable and poised, able to work seamlessly as part of a team
PREFERRED SKILLS:
- Secondary language (Spanish)
- Working knowledge of Salesforce or other ticketing systems
- Understanding of Finance or Accounting Concepts
- Foundational understanding of coding
- Knowledge of and experience with any of the following products/technologies: CCH Tagetik, OneStream, Anaplan, Host Analytics, Board, Longview, Hyperion, HFM, SAP BPC, IBM Cognos, SQL, Oracle Databases and other analytics tools (Qlik, Tableau, Smartview, SAP SAC)
- Knowledge / experience with financial consolidation, accounting principles (GAAP, IFRS) or budgeting/ planning processes such as HR planning, revenue and cost modeling
- Experience in either a consultancy firm or within a Finance department as a system admin
Job Type: Contract
Pay: $23.00 - $24.00 per hour
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
Application Question(s):
- Bachelor's degree in Accounting, Business, Computer Science
Education:
Experience:
- GAAP, IFRS: 4 years (Preferred)
- Finance or Accounting Concept: 5 years (Preferred)
- CPM (Corporate Performance Management): 5 years (Preferred)
- OneStream, Anaplan, Host Analytics: 5 years (Preferred)
- Board, Longview, Hyperion, HFM: 4 years (Preferred)
- SAP BPC, IBM Cognos, SQL, Oracle Databases: 4 years (Preferred)
- Support Financial Software: 6 years (Preferred)
- knowledge of Salesforce or other ticketing systems: 4 years (Preferred)
Work Location: Remote