Manufacturing Production company looking for a Full-time Monday-Friday customer support representative to join our team. Good phone skills, computer ability, familiar with Microsoft Office, numerical ability. Please note this is NOT a remote position. Please see details below:
· Must be able to multi-task and follow-up when responses are needed
· Ability to understand the manufacturing process
· Coordinate between internal departments to ensure alignment on timely completion of orders; communicate professionally with customers as needed
· Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously
· Serve as a liaison between external customers and internal functions to ensure customer satisfaction
· Proactively monitor order shipment dates, production schedules, completion dates, etc.,
· Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary
QUALIFICATIONS
· Quickbooks preferred
5 years experience in manufacturing environment preferred
· Knowledge and experience in Epicor’s Vantage ERP system a plus
· Microsoft Office (Outlook, Word, Excel) required
· Must be a self-starter, projecting a positive attitude and be able to effectively function in a fast paced environment
· Excellent follow-up and problem solving skills
· Attention to detail is critical for this role
· Strong communication skills, written and verbal
· Professional and articulate demeanor
Work Location: East Stroudsburg, PA
Work Remotely
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person