The Fastest Growing Medical Supply Company in Florida is doubling their office space in West Palm Beach with a beautful brand new 4000 sq ft office close to downtown West Palm Beach! We are now hiring (2) Patient Advocates to join our growing team. We have an excellent training program along with a great company culture which provides a fun, supportive, and rewarding workplace for individual development and success. Come be a part of this incredible healthcare team!
This position requires a compassionate individual who is dedicated to providing exceptional patient care service. If you are passionate about advocating for patients' rights and ensuring they receive the highest quality of care, we encourage you to apply.
Job Description:
- Medical Records experience
- Insurance Verification experience highly preferred
- Excellent Communication skills (bilingual preferred)
- In-Office M-F, 8:30am-5pm
- Comfortable on phones helping patients
- Self discipline to field and handle high volume of phone calls daily
- Team Player: Work closely with other team members to execute weekly/monthly goals
- Proven Customer Service: Answers incoming calls in regards to patient/product inquiries
- Computer savy and data entry: Create patient profiles in CRM with complete and accurate information for verification
- Notifies patients of current status including but not limited to received application, missing information, unable to assist/HMO, insurance being verified
- Good Organization: Keep a record of patient complaints and note action taken to resolve
- Express issues/concerns/observations to Office Manager
PATIENT ADVOCATE RESPONSIBILITIES AND DUTIES:
1. Answer incoming calls in regards to patient/product inquiries
2. Register patient in customized CRM with complete information for verification
3. Perform outgoing calls to retrieve missing information from patients
4. Notifies patients of current status including but not limited to received application,
missing information, unable to assist/HMO, insurance being verified
5. Communicate clearly and thoroughly to resolve any possible issues
6. Keep a record of customer complaints and note action taken to resolve
7. Express issues/concerns/observations to office manager
8. Work closely with other customer service team members to execute weekly/monthly goals.
Qualifications:
- College Degree preferred, High School Diploma required
- Experience in a healthcare setting strongly preferred
- Customer Service Representative or Call Center experience a must
- Understanding of HIPAA regulations and ability to maintain patient confidentiality
- Strong interpersonal skills and ability to effectively communicate with diverse populations
- Ability to work collaboratively in a team environment
- Knowledge of utilization management processes is an asset
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
#CLR1
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
Experience:
- Medical setting: 2 years (Required)
- Customer Service or sales: 5 years (Required)
Work Location: In person