Job Summary:
Under the general supervision of the Branch Manager, is responsible for conversion of inquiries for service requests to in-home visits as well as proving excellent customer service to all callers. Routinely interacts with other personnel as well as clients, family members, community providers/ referral sources, insurance companies, care managers, and other third party payors.
Minimum Qualifications:
- High School diploma or GED
- Legally eligible to work in the U.S.
- Must be able to pass a background and fingerprint check
- Two years of experience in customer service related field
- Phone Skills, Phone transfer and/or switchboard
- Excellent oral and written communication
- Ability to listen and understand the needs of others
- Empathy and people skills
- Proficient computer Skills
Essential Functions:
- Takes accurate referral/service request information by phone. Determines type and duration of services necessary to meet client needs. Quotes bill rate based on service provided and explains billing process.
- Performs insurance verification utilizing information collected on service request and obtains billing/coverage information for private insurance cases.
- Communicates new assignments to care coordinator and scheduler.
- Contacts clients to set up appointments for service delivery.
- Maintains statistics of weekly/monthly referrals and their sources.
- Assists with administrative tasks, including inventory ordering, printing and faxing paperwork.
This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.
Working Environment:
Office environment.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person