SERVICE TECHNICIAN
ABOUT THE EMPLOYER:
From quick service to table service restaurants, the hospitality industry faces unparalleled challenges from consumers and competition. NCR offers solutions, including the ALOHA point of sale, designed to meet the unique needs of various hospitality industry segments. NCR helps companies improve product profitability, employee productivity, and customer service through use of innovative technology. Hospitality Control Solutions (HCS) is the Aloha Reseller in the Tennessee and Mississippi territories. There are 4 offices located in Nashville, Knoxville, Memphis, and Chattanooga with a client base of over 1000 restaurants. NCR has built a solid distribution channel with strong partners like Hospitality Control Solutions.
HCS is currently looking for qualified Technicians in the Nashville, Knoxville and Memphis areas. HCS strives to deliver the highest level of support and service to our clients. In exchange we offer our employees competitive wages and benefits. If you are interested in being part of a leading technology partnership, please submit your resume. Qualified candidates will be contacted with additional details.
Please note – These are positions within Hospitality Control Solutions, not within NCR.
GENERAL POSITION SUMMARY:
As a member of the Reseller’s team, a front line technical representative successfully implements and supports Point of Sale solutions, while ensuring customer satisfaction and quality. The technician is also responsible for understanding customer needs, configuring a solution to meet those needs, and installing the Point of Sale solution at customer sites. This includes site preparation, equipment staging, software configuration, and actual site conversion and installation. This is a great opportunity to work directly with our customers and/or their employees. Travel to customer locations is required.
ESSENTIAL FUNCTIONS:
- Installing NCR hardware
- Installing and configuring Aloha software
- Providing technical support over the phone and on-site
- Providing technical support in on-call rotations
- Providing live site start-up services
- Delivering on-site customer training
- Ensuring site is 100% fully functional
- Responding to customer cases and field inquiries in a timely and effective manner by answering known questions and reproducing straight-forward technical problems
- Ensuring customer satisfaction by maintaining a proactive approach with customers
- Learning new products and diagnostic tools
- Other job related duties as assignedPOSITION REQUIREMENTS:Knowledge
- Associate’s degree or applicable experience preferred
- Computer knowledge and experience
- Restaurant and or Bar experience is a plusSkills
- Excellent verbal communication skills
- Excellent customer service skills
- Problem-solving and critical thinking skillsAbilities
- Aptitude to learn quickly and perform well under pressure
- Ability to work independently yet within company guidelines
- High level of integrity, confidentiality and professional maturity
- Ability to be work flexible schedule/hours
- Ability to travel
***Compensation based on previous experience, benefits include health, dental, vision, and an IRA matching program, paid vacations and holidays.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: Multiple locations