The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.
Department Hours: 8am EST – 1am EST
Fluent in Portuguese
Principal Duties:
· Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
· Work on all reconciling and monitoring workflows within the specific turnaround time and with excellent quality
· Investigate and provide resolution for cases/tickets concerning assets
Job Type: Full-time
Pay: Up to $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Rotating shift
Weekly day range:
Work setting:
Experience:
- solving network/video issues: 2 years (Preferred)
Language:
Ability to Commute:
- Blue Ash, OH 45241 (Required)
Work Location: In person