Overview:
We are seeking a dedicated Patient Care Coordinator/Practice Administrator to join our healthcare team. The ideal candidate will have a strong background in medical administrative support and excellent communication skills to provide exceptional patient care.
ROLE SUMMARY
As a Patient Care Coordinator and Practice Administrator at FMCG, you will be instrumental in both sales, patient care, and administrative functions, ensuring seamless patient experiences from initial contact through ongoing care. You will manage patient onboarding, maintain communication, schedule appointments, and oversee administrative tasks. Additionally, you will handle sales inquiries, lead tracking, and patient follow-ups, playing a crucial role in driving the practice's growth and patient satisfaction.
Responsibilities:
- Greet and assist patients over the phone with scheduling appointments, answering inquiries, and providing information.
- Maintain patient records and ensure accurate documentation of medical history and treatments.
- Coordinate with healthcare providers to schedule patient procedures and follow-up appointments.
- Verify insurance coverage, process billing, and handle payment transactions, provide invoices.
- Collaborate with medical staff to ensure efficient patient flow and high-quality care delivery.
- Handle sensitive patient information with confidentiality and professionalism.
RESPONSIBILITIES
Sales
- Conduct free phone consultations to explain FMCG’s offerings.
- Track potential patient leads and manage sales calls.
- Close patient leads and onboard them into subsequent programs.
- Sell additional programs and offerings to patients throughout their health journey.
Administrative
- Onboard new patients into our system, maintaining and updating documentation as needed.
- Track patient progress using the Patient Inflow sheet.
- Answer patient questions via phone calls and return voicemails.
- Schedule all patient visits with practitioners and group program events, ensuring accuracy of virtual Zoom links.
- Set up and maintain email/text notifications for patient visits.
- Maintain chart parts and distribute handouts for lab ordering and supplement information.
- Clone SOAP notes to streamline practitioner visits.
- Respond to patient portal messages regarding administrative and scheduling matters.
- Submit supplement orders in Cerbo and create Treatment Planners for patients.
- Create invoices for patients to submit to their insurance.
- Act as the primary touchpoint for patient inquiries.
Medical
- Order labs as requested by practitioners (Vibrant TrioSmart, GDX, LabCorp, Quest).
- Manage supplement orders (CellCore, Researched Nutritionals, FullScript).
Experience
- Using EMR/EHRs, specifically CERBO
-Previous experience in a medical office setting or similar role is preferred.
- Proficiency in medical terminology and understanding of healthcare procedures.
- Strong organizational skills with attention to detail.
- Familiarity with medical office operations is a plus.
Job Type: Contract
Pay: $19.85 - $23.91 per hour
Work setting:
Experience:
- Patient service: 5 years (Required)
Work Location: Remote