Job description
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of inbound and outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Follow communication procedures, guidelines and policies
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Must be bilingual (English and Spanish)
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Mason, OH 45040: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Language:
License/Certification:
- Property & Casualty License (Required)
Location:
- Mason, OH 45040 (Required)
Ability to Commute:
- Mason, OH 45040 (Required)
Work Location: In person