Miracle-Ear Hearing Center
Beall Hearing Solutions is an award winning independently owned and operated franchise with locations throughout southeastern North Carolina. Our mission is to provide the best hearing solutions and superior customer service and support to all of our patients for years to come. Miracle-Ear has been helping people hear better for more than 70 years, we have the most recognized brand in our industry and are a certified World-Class Franchise.
The Front of Office Assistant (FOA) is the first point of contact for potential Miracle-Ear customers. Because of this, it is critical that we demonstrate professionalism by using a patient-centered approach of building trust, meeting needs, and delivering relevant solutions. In addition to providing smooth service and transitions for the customer, this position supports the sales staff by scheduling appointments and handling administrative processing and record keeping. Customer retention and prospecting calls are also an essential daily function of this position.
Benefits & Qualifications:
The success of each office largely depends on the effectiveness of the FOA. As a result, the amount of effort you give is directly proportional to your pay. In addition to an hourly rate, this position is also eligible for bonuses based on your ability to generate appointments for the Sales Consultant.
- Light up the room, outgoing personality a must
- Experience with cold calling a plus
- Previous success in a high-volume phone sales or customer service role a plus
- General administrative and/or accounting experience
- Basic computer literacy, ability to accurately document and file patient records
- Believe in the mission of our company to listen to and assist those with hearing loss
- The most important requirement: You must conduct outbound follow up calls to patients, advertising leads, track marketing calls, and field inquiries from potential customers both on the phone and with walk-ins. Please do not apply if you are not comfortable with this.
We provide:
- Hours Monday-Friday 9am-5pm
- Local and National targeted marketing to drive leads supported by a full time Call Center
- Strong community involvement with a spirit of giving back
•IRA with company match
- Professional office atmosphere with state-of-the-art equipment and technology
Summary:
This is a position where you will make a profound difference in the lives of the hearing impaired. You are viewed as a healthcare professional and, you are part of a very special organization that you can be proud of. Through the Miracle-Ear Foundation®, in partnership with Miracle-Ear centers, we have donated over 21,000 hearing aids to more than 11,700 individuals who could not afford to receive the hearing health care they needed. Join the Miracle-Ear team today, and help us give the gift of sound to communities all across America. To apply for this position, please email your resume and salary history. Resumes will only be accepted via email.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
Healthcare setting:
Schedule:
Work Location: In person