J*_OB SUMMARY*_A Busser ensures guests are seated at a clean and properly set table within the shortest amount of time possible. Bussers maintain cleanliness of the restroom, perimeter of the building and parking lot. They also work with Servers and Host/Hostesses to ensure guests receive excellent service.
CANDIDATE PROFILE
Education and Experience
- High School Diploma or equivalent and/or experience food & beverage or related field preferred.
CORE WORK ACTIVITIES
Ensuring Exceptional Customer Service
Responsibilities and essential job functions include but are not limited to the following:• Promptly cleans and resets tables after each guest's departure.• Offers assistance to guests by clearing away dishes and glassware, and refills beverages.• Prepares coffee and iced tea to help team members serve guests.• Assists with Guest needs as they arise, including but not limited to the below mentioned cleaning expectations:• Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close.• Checks high chairs and booster seats for cleanliness when resetting tables.• Cleans and sanitizes throughout the shift, including taking out trash as needed
Other responsibilities
A Busser must be able to read menu items as well as clearly communicate guest needs to other Team Members (Servers, Door Person, Bartender, and Manager):
- Must be able to read menu items• Must be able to clearly communicate guest needs to other Team Members (Servers, Door Person, Bartender or Manager)• Must be able to hear well amongst loud background noise in order to answer telephone and respond to guest requests• Must be able to lift and carry sacks, cases, and bus tubs of up to 70lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer• Must be able to reach, bend, stoop and wipe frequently• Must be able to stand and walk during entire shift
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
- Prepare beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of
ingredients or substituted ingredients
- Available to perform many different tasks within the store during each shift.
Marginal Responsibilities
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
Physical Requirements
- Long hours sometimes required.
- Light work-exerting up to 30lbs or force occasionally, and/or 10lbs of force frequently or consistently to lift, push, pull or otherwise move objects.
Able to stand for extended periods of time.
Mental Requirements
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful & high-pressure situations, maintaining composure & objectivity.
- Must be effective in handling problem in the workplace; including: anticipating, preventing, identifying, & solving problems as necessary.
- Must be effective at listening to, understanding, & clarifying the concerns & issues raised by coworkers & guests.
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Physical setting:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Niagara Falls, NY 14303 (Required)
Work Location: In person