Job Summary: Scharmach Enterprises (Tacoma MINI/BMW Northwest) is seeking friendly. highly motivated, High Performance and professional Service Advisors with a proven successful track record of Sales and Customer Satisfaction to join our team to help our long tenured client base. This includes greeting clients in the drive and performing quality Walk-Arounds, listening and acknowledging their needs, offering a scheduled maintenance menu and previously declined services, setting proper expectations, keeping clients updated throughout the process all while maintaining an above average NPS score. Other responsibilities include staying up on training and constantly seeking improvement. We have a rotating schedule that includes Saturdays.
About Us: Scharmach Enterprises is family-owned and operated since 1968. Located in Tacoma and Seattle, Washington, our group represents several New vehicle dealerships as well as a Pre-Owned Center. and Body Shop. We are seeking career focused individuals with Luxury brand experience preferred. We offer a performance based pay plan with daily cash bonuses, vacation, medical, dental and 401k. We also foster a positive professional environment that allows you to strive to be your best, we provide ongoing performance feedback, coaching and training.
Service Advisor Compensation and Benefits:
- Health Insurance
- PTO & Sick Leave
- 401(K)
- Compensation: $80,000-$150,000
Service Advisor Responsibilities:
- Greet customers promptly
- Perform quality Walk-Arounds
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order