Summary:
Under the supervision of the Clinic Operations Manager, the Medical Receptionist is responsible for
Performing basic clinical, administrative and office support functions in an assigned department, including greeting patients, answering phones and scheduling appointments.
DUTIES AND RESPONSIBILITIES:
1. Receives patients and public in a professional and courteous manner.
2. Registers patients and enters patient demographics in the computer. Assures that patient registration, history, and consent form is thoroughly completed and signed.
3. Initiates a medical chart with Advance Directives, Geriatric Form, and Adult Preventive Record Form for new and established patients.
4. Initiates patient encounters with appropriate pay code.
5. Verifies patient demographics at each patient contact via phone or clinic appointment.
6. Updates registration information annually in patient’s medical chart.
7. Schedules appointments, “recalls” and “walk-ins” per clinic procedure.
8. Reschedules “no shows” daily per provider review.
9. Reschedules “CHDP & Immunization no shows” daily.
10. Documents *no-shows” and cancellations per clinic procedure. 11. Effectively manages medical front office heavy phone calls.
12. Generates provider and ancillary service appointment schedules daily.
13. Confirms patient appointments daily.
14. Maintains clinic flow of patients.
15. Obtains and distributes Patient Satisfaction Questionnaires.
16. Actively participates in the Management of the Environment Program.
17. Performs other duties as necessary.
18. Responsible for following all Agency safety and health standards, regulations, procedures, policies, and practices.
19. Responsible for entering notes and alerts in NextGen for Managed Care patient changes, each time a change is made.
REOUIREMENTS:
1. Two years’ experience as a medical receptionist.
2. Ability to read and follow instructions.
3. Knowledge of medical terminology and assessment skills.
4. Knowledge is insurance plans and eligibility requirements.
5. High school graduate or GED certification.
6. Bilingual (English/Spanish).
7. Computer experience with excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.
8. The employee is familiar and knowledgeable with the use of a type of health information technology system. The employee will assure to take such steps necessary to allow Arroyo Vista to realize the benefits of the Electronic Health Records system including the adoption, implementation, upgrading and meaningful use of such technology as requested or required by Arroyo Vista or other federal or state authority.
9. Ability to type 35 wpm.
10. Ability to deal effectively with the patient, staff, and visitors.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will be continuously sitting throughout the day with occasional; standing, walking, bending over, reaching overhead, crouching, pushing, pulling, lifting 1Olbs or less, and carrying 1Olbs or less to perform the essential functions of the job.
MENTAL DEMANDS
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will be required to; handle stress and emotions occasionally, adjust to changes frequently as well as concentrate on tasks and examine/observe details continuously.
Job Types: Full-time, Contract, Temporary
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Healthcare setting:
Medical specialties:
- Internal Medicine
- Primary Care
Schedule:
- Monday to Friday
- Overtime
- Rotating weekends
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Medical receptionist: 2 years (Preferred)
- Medical terminology: 2 years (Preferred)
- Computer skills: 1 year (Preferred)
- EMR systems: 1 year (Preferred)
- Medical scheduling: 1 year (Preferred)
Language:
Work Location: In person