About us
Employment & Training Centers, Inc. is a Latina owned staffing company located in the heart of Houston, TX. We are consistently ranked as one of the best companies to work for. We are hiring for the Harris County Toll Road Authority/ EZ Tag.
We're looking for energetic, bilingual professionals to join our team. The successful candidates will be responsible for answering questions and resolve issues for customers. This is a great opportunity for candidates who are passionate about helping others.
- Training: The training is for 4 weeks at 2901 W. Sam Houston Pkwy. N Houston, TX 77041 from 8 AM – 4:30 PM
- Job Site (After Training): 4012 S Dairy Ashford Rd, Houston, TX 77082
- Start Date: June 18, 2024
Responsibilities:
- Be able to understand and communicate with customers in both English and Spanish.
- Responsible for providing a high level of customer satisfaction by listening to customers and responding in a friendly manner
- Be able to use information technology skills, including interfacing with credit card and banking institutions
Knowledge, Skills and Abilities
- Ability to listen first, speak clearly and correctly.
- Good written and interpersonal skills.
- Strong customer service skills.
- Good analytical and organization skills.
- Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
- Must possess keyboarding skills of 30 wpm.
- Ability to work in a team environment and be open to change.
- Multi-tasking capabilities: ability to think logically and time management organized. flexible, and goal oriented.
- Ability to handle customer interactions in a quick but tactful, courteous, and efficient manner.
- Ability to establish and maintain effective working relationships with others.
- Must be able to maintain confidentiality.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- On-the-job training
Experience level:
Shift:
- 8 hour shift
- Day shift
- Night shift
- No nights
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Application Question(s):
- Do you have 1 year of Call Center experience?
Ability to Relocate:
- Houston, TX 77082: Relocate before starting work (Required)
Work Location: In person