Understands and complies with all security policies; ensures that security and data protection are top priorities; integrates security into all designs and systems; makes recommendations regarding enhancing network security.
Implement and troubleshoot VoIP network.
Assist with the design, develop and implement network solutions for Disaster Recovery.
Assist in the development of technical standards and documentation, identify and evaluate new products, and provides resolution for network
Expertise in the areas of lnternetworking, Data Communications, Server Operating Systems and Virtualization Technologies.
Expertise in Cisco Unified Presence Server (CUPS), Cisco WebEx Hybrid Calling, Windows and Mobile devices {IOS and Android).
Ensures all aspects of the network configuration, software licenses, user accounts and equipment are inventoried, tracked and documented and that all documents and diagrams are kept up to date as configurations change including proper and timely attention to appropriate change control coordination, procedures and notifications.
Review and participate in solution designs and project plans for all new IT initiatives.
Adhere to technical policies, standards and best practices in the support of wired and wireless network systems and devices.
Provision, deploy, maintain and troubleshoot end user workstations, laptops and City assigned devices
Assist in the evaluation. procurement, provisioning and deployment of network infrastructure.
Creates, monitors, and updates help desk tickets on a daily basis.
Provides coverage for help desk answering station as needed
Communicate and present ideas and information clearly, concisely, and effectively, in verbal, written, and electronic formats.
Communicate technical information clearly and effectively in a user-friendly manner.
Leads?in the installation, maintenance, and repair of hardware and software on computers, laptops, mobile devices, and printers;
Provides guidance, training, support, and technical assistance to City staff; writes curriculum, procedures, and training materials; conducts staff training on new products.
Responds to end user requests and manages priorities and time as directed.
Conducts thorough risk analyses of integrating new software and hardware baselines.
Performs capacity and resource planning, assessing of network risks and contingency planning.