Provide technical expertise to both internal and external customers and colleagues. Process standard product requests, providing value-add solutions to customers. Adhere to company guidelines and processes, with the ultimate goal of a highly satisfied customer.
Key Responsibilities
· Demonstrate professionalism in all communications with internal and external colleagues, customers, and vendors.
· Build and maintain relationships with internal and external colleagues, customers, and vendors, contributing to the effectiveness of the team through collaboration and constructive feedback.
· Act as the primary contact point for our customers.
· Identify customer needs, requirements, and constraints to provide technical support and guidance.
· Evaluate proposed solution to ensure that it is feasible and will meet or exceed the customer needs while maintaining our quality standard; employ collaboration with colleagues as needed.
· Prepare accurate and timely quotations for customer solutions, incorporating correct pricing and lead times.
· Enter and process orders in the ERP system and communicate order confirmations to the customer.
· Identify and coordinate actions that need to be taken to support customer orders.
· Follow up on quotations created; if an order is not placed, understand why and inform the BDM.
· Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc.).
· Stay informed on products, internal processes, R&D activities, and customer processes to accurately answer customer specific questions.
· Participate in trade shows and effectively communicate the advantages of our products, provide technical advice, and further establish / expand customer and distributor relationships.
· Additional responsibilities as assigned.
· Maintain a safe, clean, and orderly work area.
Organizational development and communication
· Communicate internally at operational, tactical, and strategic levels.
· Communicate and coordinate procedures and processes with the Sales Office Manager.
Qualifications
· A 4 year college degree with 0 – 2 years of related work experience preferred, or a combination of related work experience and education.
· Strong attention to detail and organizational skills.
· Experience with Solidworks, Autopol, AutoCAD, ERP / CRM systems, and Microsoft Office preferred.
· Agility to speak, read, and write English.
· Demonstrates ownership and ability to work in a team.
· Energetic, self-motivated, and able to handle multiple tasks / priorities in a fast-paced environment.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
- Commission pay
- Uncapped commission
Experience level:
Travel requirement:
Experience:
- CNC Maintenance: 1 year (Required)
Ability to Commute:
- Louisville, KY (Required)
Ability to Relocate:
- Louisville, KY: Relocate before starting work (Required)
Work Location: In person