Job Summary:
Join our team as a Level 2 Helpdesk Engineer, where you'll dive into L1 and L2 support tickets, utilizing PSA/RMM tools to provide top-notch service. These roles offer exceptional opportunities for career growth, serving as escalation points for various departments. Plus, you'll have the chance to earn paid technology certifications while applying your learning daily and propelling your career forward.
Qualifications:
While not all listed experience is required, relevant qualifications include:
- Previous MSP experience
- Basic familiarity with RMM and PSA tools
- Strong understanding of MS365, including:
- User and group management
- Troubleshooting and management of SharePoint/OneDrive
- Familiarity with Entra/Azure AD
- Experience with conditional access and Intune
- Management of multifactor authentication systems like DUO, Microsoft Authenticator, and Google Authenticator
- Basic experience with Azure and AWS, including troubleshooting
- Proficiency in remote access VPNs and site-to-site VPNs
- Ability to manage and troubleshoot wireless networks
- Support for mobile devices
- Fundamental networking skills
- Handling of speed, performance, and connectivity issues
- Providing end-user support
- System administration, including Active Directory and Group Policy management
- Experience with VoIP technology and support
- Familiarity with Windows Server versions from 2012 to 2021
- Troubleshooting DHCP, DNS, file, and print services
- Capability to close 10+ tickets per day
If you're ready to step into this dynamic role and contribute to our team's success, we'd love to hear from you!