Description:
Position Summary: The Cocktail Server is responsible for providing prompt and courteous service to all lounge guests, including taking orders, suggestive selling, serving food and beverages, and clearing tables. The Cocktail Servers wil continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.
Daily Responsibilities:
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Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
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Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list to assist guests and answer questions accurately.
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Be thoroughly familiar with all menu cocktails and wine list to assist guests and answer questions accurately.
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Ensure sequence of service is followed for all guests.
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Greet guests, take food and beverage orders, and suggestive sell.
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Serve food and beverages, ensuring timeliness, completeness, and accuracy.
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Accommodate guests’ special requests whenever possible.
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Set up, maintain, and break down beverage stations.
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Maintain floors by picking up debris and spot sweeping with small broom and dustpan.
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Ensure a healthy and safe work environment for co-workers and guests.
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Resolve guest complaints using property procedures.
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Create a positive environment in which all employees have the ability to maximize their potential.
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Always smile and offer a warm greeting to all.
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All other duties assigned.
Requirements:
Physical Requirements:
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Must be able to stand, walk, lift, and bend for extended periods of time.
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Must be able to bend and lift up to 40 lbs.
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Role may include job duties or tasks requiring repetitive motions.
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Exposure to hot kitchen elements or cleaning materials.
Skills/Experience:
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2+ years of experience at a high volume/fine dining cocktail bar or lounge. Experience in a membership-based establishment a plus.
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Ability to effectively deal with internal and external customers and staff, some of whom will require elevated levels of patience, tact, and diplomacy.
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Ability to work evenings, weekends, and holidays, as needed.
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Must have valid, non-expired Food Handlers’ and Responsible Beverage Service cards.