About us
Red Roof Inns, Inc. is a small business in HOSPITALITY in Madison Heights, MI. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
Position Overview: As a Front Desk Associate at Red Roof Inn, you will be the face of our establishment, responsible for providing exceptional customer service to all guests. Your primary duty will be to ensure that guests have a positive experience from check-in to check-out. This role requires a dynamic individual with excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Greet guests in a friendly and professional manner upon arrival, ensuring a warm welcome and smooth check-in process.
- Process guest reservations, check-ins, and check-outs accurately and efficiently.
- Provide information about hotel amenities, local attractions, and directions to guests as needed.
- Handle guest inquiries, requests, and complaints promptly and courteously, escalating issues to management when necessary.
- Maintain cleanliness and organization at the front desk area and lobby, including stocking supplies and keeping the area tidy.
- Assist with administrative tasks such as answering phones, responding to emails, and completing paperwork.
- Adhere to all company policies and procedures, including safety and security protocols.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction and resolve any issues that arise.
- Upsell hotel services and amenities to maximize revenue and enhance the guest experience.
- Must have open availability and be willing to work any day of the week and any shift as assigned.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and familiarity with hotel reservation systems.
- Must have open availability and be able to work any day and shift, including nights, weekends, and holidays.
- Ability to remain calm and professional in stressful situations.
- Excellent problem-solving skills and attention to detail.
Physical Requirements:
- Ability to stand for long periods and move around the front desk area.
- Lift and carry up to 25 pounds.
- Bend, kneel, and reach to perform various tasks.
Join Our Team: If you are a customer service-oriented individual with a flexible schedule and a passion for hospitality, we want to hear from you! Join our team at Red Roof Inn and become part of a company dedicated to providing exceptional service and creating memorable experiences for our guests. Apply today and embark on a rewarding career in the hospitality industry.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Madison Heights, MI 48071 (Required)
Ability to Relocate:
- Madison Heights, MI 48071: Relocate before starting work (Required)
Work Location: In person