The WeCARE Outreach Specialist is responsible for contacting WeCARE clients who fail to attend assessment or re-assessment appointments. Outreach Specialists support and initiate the implementation of a strategically focused outreach plan that complies with all NYC HRA contractual requirements, under the guidance of the Assistant Director of the Outreach Unit. The Outreach Specialist will document their efforts to schedule and reschedule clients in all data systems, including documentation SEAMS.
- Conducts immediate outreach to clients who fail to report to mandatory appointments and services. This includes telephone, email, and regular mail.
- Provides reminder outreach calls for all clients prior to initial program appointment to ensure appointment compliance. This includes telephone, email, and regular mail.
- Re-engages clients by discussing the range of available services and the potential benefits of participating in a self-sufficiency program with supportive services.
- Identify clients' need for reasonable accommodations based upon physical and/or behavioral health, language, housing, childcare, domestic violence issues and travel limitations. Document the need in the client's record.
- Use skills to diffuse tension and successfully communicate WeCARE expectations and policies in a professional manner and deescalate situations so that clients will agree to engage in the WeCARE process.
- Review prior case notes in SEAMS so that there is no conflicts with client's previously entered requests and appointments.
- The Outreach Specialist will perform additional duties as needed to ensure compliance with HRA's and UBA's expectations.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Patient demographics:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to Commute:
- Bronx, NY 10458 (Required)
Work Location: In person