Spa Concierge
Full-Time, 4 Day Work Week, 10 Hour Shifts
Sunny Isles Beach, FL
Scope of Position
The Spa Concierge is responsible for, but not limited to booking all spa, salon, and fitness reservations and contacting every resident prior to their arrival. Knowledge of services, treatments and fitness programming is required to communicate our offerings to guests in a clear and enthusiastic manner. The Spa Concierge is also responsible for checking out and charging all resident’s services as well as registering all day spa guests and resident’s visitors. This person must ensure that Turnberry Ocean Club’s operational policies and procedures are always adhered to. Their attention to detail and commitment to thorough and mutual communication is pivotal to the success of daily operations.
Position Requirements
- Professional demeanor appropriate for a luxury environment.
- Minimum of 2 years’ experience in Spa industry luxury hotel, resort, club, or condominium environment.
Hospitality experience preferred.
- Computer literacy in Microsoft Office, Word, Excel.
- Safety Oriented First Aid and CPR certification, a plus.
- Outstanding customer service skills, presents him/herself professionally with having a sophisticated communication ability.
- Handle a multitude of tasks in a fast-paced environment.
- Must demonstrate a professional, efficient manner with the ability to work and interact with a variety of people.
- Must be able to remain calm under stressful situations.
- Must possess minimum typing skills of 30 w.p.m.
- Must be able to communicate clearly and effectively in the English language both verbally and written.
- Must be able to work a flexible schedule to include weekends and holidays.
- Uniform will be provided and is required for the position.
Responsibilities
- Greet residents and guests in a friendly and efficient manner. Anticipate their needs, show resourcefulness in fulfilling their unspoken desires.
- Ensure individualized guest service through acknowledging and responding to needs and expectation.
- Promote spa services to residents and guests.
- Demonstrates respect, sensitivity, and concern for resident and guest needs in a professional and pleasant manner.
- Schedule services for residents and ensure prompt response to their calls, emails, or requests mentioned in person.
- Asking proper questions when receiving a reservation request.
- Following through to completion with every service request.
- Check in residents for appointments, confirm first and last name, and provide general spa orientation upon arrival.
- Answer questions about available services, general property information, and amenities.
- Answer telephone calls and email inquiries promptly and professionally and channel them appropriately.
- Always keep the facility impeccably neat and clean.
- Report and document and observed or known safety hazards, conditions, or unsafe practices and procedures to management immediately.
- Inform management of last-minute changes and resolve scheduling issues.
- Present and punctual for the agreed upon schedule and works any hours that are committed to Turnberry
Ocean Club as discussed with supervisor.
- Record resident preferences and needs by entering information into computer. Promote and sell spa, fitness, and salon services.
- Charge member accounts for each service or treatment.
- Take note of personal preferences for each resident to enhance service.
- Maintain organization of daily receipts and charges.
- Have a thorough working knowledge of Turnberry Ocean Club’s services, hours of operation, facility, etc.
- Consistently clock in and out as instructed by supervisor. Management of personal timekeeping is required.
- Report malfunctioning equipment or facility issues to supervisor.
- Perform other job-related duties as directed.
Education
- High school diploma; a 2-year degree from accredited college preferred.
Skills and Abilities
- Ability to communicate in the English language. Multilingual is a plus.
- Handle multiple elements at the same time; maintain composure and a detail-oriented focus on pending tasks.
- Genuine interest in making a positive impact in the lives of our residents. Look for ways to surprise and delight them. Create special memories through the delivery of warm-hearted service and interest towards each family.
- Ability to memorize the names and faces of the unit owners and renters.
- Willingness to learn and enforce rules and regulations set by the Association.
- Must be dependable and able to adjust to schedule changes, including cancellations and additions.
Physical Requirements
- Must be able to work in a fast-paced environment.
- Must be physically fit in order to lift, pull and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Education:
- High school or equivalent (Preferred)
Experience:
- luxury hotel, resort, club, or residential environment: 2 years (Required)
Language:
Work Location: In person