Overview:
Glenwood Behavioral Health is looking for a full-time Admissions Counselor that will work 7p - 7a, every other Saturday and Sunday
Responsibilities:
ESSENTIAL FUNCTIONS:
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Respond to inquiries about the facility within facility policy timeframes.
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Ability to develop therapeutic relationships with patients and families.
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Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
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Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
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Coordinate admission and transfer from referral sources and between levels of care within the facility.
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Maintain knowledge of milieu management.
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Communicate projected admissions to designated internal representatives promptly.
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Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
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Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
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Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
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Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
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Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
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Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
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Perform other functions and tasks as assigned.
Qualifications:
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
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Master's degree in a social services field (psychology, counseling, social work).
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Three or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
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Experience in the managed care pre-certification process, level of care assessments and utilization preferred.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
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LSW or LPC
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CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
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First aid may be required based on state or facility.
AHMKT