Job Description: Remote Live Chat Agent at Salesoptima
Position: Remote Live Chat Agent
Location: Remote
Company Overview:
Salesoptima is a leader in sales optimization, dedicated to enhancing sales operations through innovative technology and superior customer service. We are looking for a dynamic and customer-focused Remote Live Chat Agent to join our team. The ideal candidate will provide real-time support and assistance to our customers through live chat, ensuring a seamless and satisfying experience.
Responsibilities:
- Live Chat Support:
- Respond promptly to customer inquiries via live chat, providing accurate and timely information.
- Assist customers with product information, troubleshooting, and resolving issues.
- Guide customers through the purchasing process and help them with order placement.
- Escalate complex issues to the appropriate department when necessary.
- Customer Engagement:
- Engage with customers in a friendly and professional manner to enhance their experience.
- Build rapport with customers to understand their needs and provide personalized solutions.
- Handle multiple chat sessions simultaneously while maintaining high-quality service.
- Problem Resolution:
- Identify customer issues and provide effective solutions to ensure customer satisfaction.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
- Document and track customer interactions and issues in the CRM system.
- Product Knowledge:
- Develop a thorough understanding of Salesoptima’s products and services.
- Stay updated on new features, services, and industry trends to provide accurate information to customers.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Performance Metrics:
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
- Provide regular feedback to management on customer trends and potential improvements to the live chat service.
- Contribute to team goals and initiatives to improve overall customer service performance.
Requirements:
- Education:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Experience:
- Minimum of 1-2 years of experience in customer service or a related role.
- Proven experience working in a remote environment is a plus.
- Skills:
- Excellent written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficient in using live chat software and CRM systems.
- Ability to handle high chat volumes while maintaining quality service.
- Strong interpersonal skills and the ability to build rapport with customers.
Benefits:
- Compensation:
- Competitive salary commensurate with experience.
- Performance-based bonuses.
- Health and Wellness:
- Comprehensive health, dental, and vision insurance.
- Employee wellness programs.
- Work-Life Balance:
- Flexible work hours and fully remote work options.
- Generous paid time off and holidays.
- Professional Development:
- Opportunities for continuous learning and professional growth.
- Support for obtaining and maintaining relevant certifications.
- Additional Perks:
- Retirement savings plan with company match.
- Employee recognition and reward programs.
- Collaborative and inclusive work environment.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their qualifications and experience.
Salesoptima is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Salesoptima and contribute to our mission of optimizing sales operations through exceptional customer service and innovative solutions. Apply today!
Job Type: Part-time
Pay: $20.00 - $24.09 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Remote