**Job Summary:** We are seeking a skilled Front Desk Manager to oversee the daily operations of our front desk at a resort. The ideal candidate will have a strong background in hospitality management and excellent customer service skills. **Responsibilities:** - Manage all front desk activities, including check-ins, check-outs, and guest inquiries - Train and supervise front desk staff to ensure exceptional service delivery - Handle guest complaints and resolve issues promptly and professionally - Maintain accurate records of room availability and guest interactions - Coordinate with other hotel departments to ensure guest satisfaction - Oversee night audit procedures and ensure accuracy in billing **Experience:** - Previous experience in hotel management or hospitality industry - Proficiency in using phone systems and front desk software - Strong customer service skills with a focus on guest satisfaction - Ability to communicate effectively with guests and team members - Bilingual skills are a plus This position offers the opportunity to work in a dynamic hospitality environment, providing growth and development opportunities for the right candidate. If you have a passion for delivering exceptional guest experiences and possess the required skills, we invite you to apply for this exciting Front Desk Manager position.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
People with a criminal record are encouraged to apply
Experience:
- Hotel management: 1 year (Required)
Ability to Commute:
- Mariposa, CA 95338 (Required)
Ability to Relocate:
- Mariposa, CA 95338: Relocate before starting work (Required)
Work Location: In person