Do you enjoy building relationships with customers and helping them with answers to their questions, inquiries and needs? A position as an Outbound Customer Service Representative gives you the chance to communicate with customers and be the “voice” of your company.
Lake Valley Seed, a wholesale garden seed packaging company, is seeking an adaptable, flexible person with a great attitude and strong work ethic to join our team. This is a full-time, hourly position. Our business is highly cyclical, so the tasks performed will vary depending upon the time of year.
Duties and Responsibilities
- Maintaining strong customer relationships through valued customer service
- Answer, make calls and emails to clients to learn about and address their needs with products or services
- Identify the customer’s needs, clarify information, research issues, and provide solutions in a timely manner
- Utilize software, databases, and tools appropriately
- Accurately document customer interaction in Company’s CRM system
- Other duties and tasks as assigned
Basic Qualifications
- Ability to manage and prioritize simultaneous projects to meet deadlines
- Critical thinking and problem-solving skills
- Able to work in a fast-paced environment under minimal supervision
- High attention to detail
- Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
- Proficiency with computers, Microsoft Office 365 and especially CRM software
- Should have an inherent ability to connect with others
- Must be able to work with customers with varied levels of technology and backgrounds
- An interest in gardening is a plus.
Our work hours are 7-3:30, M-F year-round, so there is a great work/life balance. If you feel you have what it takes to be a part of our team, please submit your resume
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Outbound sales: 1 year (Required)
Work Location: In person