About Pratesi
In 1896, a young wine merchant named Remigio Pratesi fell in love with a beautiful woman in his village outside of Florence. In hopes of wooing her, Remigio commissioned an exquisite set of linens handwoven by local seamstresses.
By 1906, the local nobility sought his hand-crafted linens, and the house of Pratesi was born. The first Pratesi boutique opened in the seaside town of Forte dei Marmi, overlooking the Tyrrhenian Sea off the coast of Tuscany. By 1945, a flagship store was established in Milan on the prestigious via Montenapoleone, before expanding worldwide.
The Role – Lead Sales & Design Consultant
The ideal candidate will have ambitions to move into Retail Management, impeccable administration, and organizational skills, and an understanding of the luxury goods market. Ideally, you will already have a list of potential clients, designers, and trade contacts. As a Store / Concessions Sales Lead, it is essential that you have a passion, drive, and energy for delivering a great customer experience, leading, coaching, and challenging your team to deliver your customers perfect home décor solutions.
You will facilitate and supervise daily operations within your store/concession, inspect inventory shipments, resolve customer issues, and develop new team members. You will identify and capitalize on every opportunity for existing and new business, driving your stores/concessions' performance and profitability to the highest level.
As the Lead Sales & Design Consultant, you will represent the brand as a Pratesi Ambassador by promoting the values and ambitions of the brand. To do so, you’ll need to focus on the brand's DNA, and understand the brands' vision, purpose, and core values.
Team Structure
Reporting directly to the Retail Director, it’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. You’ll be an integral part of the wider Sferra & Pratesi family and growing organization with plenty of opportunities for progression.
Role Responsibilities
· Managing the end-to-end sales journey for clients, putting their needs at the forefront to ensure they attain the home interiors of their dreams.
· Make sure your store / concession is known locally, use creative ways to build awareness of the brand and exemplary service you offer.
· Assisting with the Interior Design needs of both retail and trade clients
· Actively outreach to the local Interior Design and Trade community on a regular basis
- Build and maintain client base through consistent follow-up with phone calls and thank you notes, scheduling appointments to review new product lines, and inviting to store events
- Exceptional sales and client relationship building skills in a trade or retail environment. Network with designers, decorators, stylists and commercial developers
· Ability to identify and understand business opportunities and build long term relationships with clients.
· Meet with Interior designers, stylists and commercial developers, ensuring they visit the store and endorse the company’s products in their projects.
· Educate every client about our brand, its USP’s, our products, their features, advantages, and benefits.
· Benchmark the competition and be able to build value in our products for the client.
· Understand the needs of the clients, helping them visualize their luxury interior and suggest solutions that meet those needs, increasing perceived value and the desire to purchase.
· Focus on providing a consultative sales approach with clients of all levels.
· Work in collaboration with the wider Pratesi teams to understand and proactively improve any issues relating to customer experience and drive improvements in our end-to-end process.
- Ensure store presentation is always reflective of the high quality and design levels of our products.
- Demonstrate initiative, enthusiasm, “can do” attitude and passion for our product range.
- Ensure that all your activities are carried out in line with company procedures, processes, and values.
· Enjoy what you do, share this enjoyment with others and be a positive role model for all your colleagues.
· Be an ongoing student of the luxury linen world.
- All other duties as assigned
Role Expectations
· Ensure all client quotes, sales, and orders are processed efficiently
· Work to achieve required targets of key measurables, including sales, average transaction value, and conversion rate.
· Actively pursue and achieve client satisfaction survey scores of a minimum of 80% positive reviews (Google 4 stars and above)
- Meet and exceed your personal development KPIs
· Complete your ongoing agreed monthly development goals
· Consistently complete all POS Client marketing fields during the sales process
· Be skilled at upselling, building average transaction value and perceived value, and increasing store conversion rate.
Selection Criteria
· Proven track record, 3 years minimum, in Retail sales is essential, ideally within luxury home interiors
· Experience working with Trade, specifically Interior Designers and Stylists, and having an established network is strongly preferred
· Excellent communication skills.
· Self-motivated with an entrepreneurial spirit
· Friendly and confident
· Drive and enthusiasm
· Has built lasting relations with clients, following up effectively and consistently
· Experience and exposure to lifestyle selling rather than product selling, solution-based approach
Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Ability to Relocate:
- Costa Mesa, CA 92626: Relocate before starting work (Required)
Work Location: In person