Customer Service Representative (CSR) Job Description:
The CSR is the first point of contact for any customer or vendor who has a question or an issue with a product or service the company sells. CSR’s answer inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
CSR Responsibilities:
· Manage incoming phone calls
· Generate new bookings and modify existing bookings
· Upsell products and services to customers when appropriate
· Identify and assess customers’ needs to achieve satisfaction
· Energetically engage with customers through open and interactive communication
· Provide accurate, valid and complete information by using integrated systems
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
· Process payment of retail sales and returns
· Maintain store cleanliness and merchandise items for best visual & shopping experience.
CSR Requirements:
- Proven customer support experience or experience as a CSR
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
Supplemental pay types:
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person