We are seeking a dedicated and tech-savvy Customer Support Specialist with a minimum of one year of experience in customer service and call center roles. The ideal candidate will demonstrate a willingness to learn and grow within the role, possess flexibility, and excel at multitasking and prioritizing tasks. Strong attention to detail, follow-up skills, and accurate data entry abilities are essential. You will play a crucial role in supporting our U.S. Sales and e-Commerce Teams to achieve and surpass sales goals, ensuring that HydroPeptide continues to provide exceptional service to our spa and retail partners.
The details:
- Location: On-Site - this role will work from our Bellevue office up to 5 days a week.
- Hours: Full Time typically working 8:00AM – 4:30PM
- Physical requirements: While performing the duties of this job, the employee is regularly required to talk and listen. This is largely a sedentary role: however, some lifting may be required. This would require the ability to lift up to 20 pounds.
- Travel requirements: Travel is not required for this position.
As the Customer Support Specialist, you will be responsible for:
- Assisting Sales and e-Commerce Teams: Supporting the U.S. Sales Team and e-Commerce Team in meeting and exceeding monthly, quarterly, and annual sales targets.
- Professional Representation: Representing HydroPeptide with the highest level of professionalism through phone and email interactions with spa and retail personnel.
- Order Management: Accurately entering all sales orders into Acumatica in a timely manner, adhering to company policies and procedures.
- Customer Account Support: Providing outstanding customer service by assisting Account Executives in promptly responding to customer account inquiries.
- New Account Setup: Facilitating new account setups with Account Executives, ensuring all required documentation is collected and accurately filed in Acumatica.
- Product Knowledge: Staying current with HydroPeptide product education and providing knowledgeable answers to customer inquiries via phone and email.
- Upselling Opportunities: Developing a thorough understanding of HydroPeptide products, protocols, and monthly promotions to communicate effectively and identify upselling opportunities.
- Customer Inquiry Resolution: Resolving customer inquiries through phone, email, and social media platforms, going the extra mile to engage and satisfy customers.
- Customer Service Excellence: Collaborating with the National Customer Support Manager to maintain and deliver excellent customer service standards, ensuring customer satisfaction is achieved professionally and promptly.
- Attention to Detail and Follow-Up: Demonstrating strong attention to detail and follow-up skills to ensure accurate and timely completion of tasks.
- Administrative Support: Providing occasional administrative support for the office as needed.
- Additional Responsibilities: Undertaking other responsibilities as required and as the position evolves.
We want you to have:
- 1+ year of experience in a customer service role.
- 1 year minimum of call center experience.
- High school diploma or equivalent.
- Strong attention to detail and accurate data entry skills.
- Strong multitasking and prioritization skills.
- Tech-savvy with the ability to quickly learn and adapt to new technologies.
- Excellent communication skills, both written and verbal.
- Ability to follow through and ensure completion of tasks.
- Flexibility and ability to switch gears seamlessly.
- Drive to set and achieve targeted goals.
- Commitment to continuous learning and professional growth.
What can help you really stand out:
- Prior sales experience, retail preferred
- Experience with Salesforce, Acumatica, and/or Shopify
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- Flexible schedule
- Parental leave
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Customer support: 1 year (Required)
- Call center: 1 year (Required)
Work Location: In person