General Functions:
Reporting to the Cafe Supervisor, the Barista provides exceptional customer service and delicious food for our guests.
Duties and Responsibilities:
· Demonstrate behavior and work ethic centered on ANHC values.
· Provide professional, high level customer service to all ANHC staff, guests, vendors, and key stakeholders.
· Display an eagerness to enhance knowledge and willingness to put forth effort to develop skills.
· Assist Café Supervisor with day-to-day operations, administrative duties, and special projects.
· Act as a team player and provides support when and where needed.
· Attend meetings and trainings as appropriate to acquire knowledge and skills relevant to the barista/lead barista role.
· Identify and make recommendations for quality improvements and process efficiencies.
· Maintains the highest standards of food quality.
· Provides exceptional guest experience at all times.
· Follows all company systems, policies, and procedures.
· Gives guests priority and attention at all times.
· Takes direction and guidance from the café supervisor.
· Keep a clean and sanitary workstation at all times.
· Keep equipment clean and sanitary.
· Follows food safety guidelines and reports any violations to management immediately.
· Assists with the storage, stocking, rotation, and maintenance of all products.
· Runs errands and works special events when needed.
· Ability
· Perform all other duties as assigned.
Job Specifications:
· Possess excellent oral and written communication skills, customer service skills, a strong work ethic, and a positive attitude.
· Excellent organizational skills and ability to think strategically, problem-solve, and exercise good judgment.
· Demonstrated ability to effectively present information and respond to questions from ANHC staff and guests.
· Display great interpersonal skills and ability to work effectively and cooperatively with all management and staff of ANHC as well as outside vendors.
· Ability to exhibit a professional manner in dealing with others.
· Ability to work independently as well as on a team and with minimal supervision.
· Ability to work well under pressure and prioritize workload.
· Ability to keep a calm, mature, professional demeanor when needed.
· Proactive approach to problem-solving.
· Adaptability and the ability to creatively troubleshoot difficult situations.
ANHC Core Competencies: Commitment to Excellence, Values, Communication, Cultural Competence.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Weather:
· Indoors: Primarily in an environmentally controlled café space.
· Outdoors: Determined by Alaska’s weather, when visiting programs and partners, in accordance with Municipalities rules and regulations, and ANHC’s COVID 19 mandates.
Noise level:
· Moderate
Physical requirements:
· Employee is required to lift and/or move up to 50 lbs.
· Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.
Minimum Qualifications:
Barista:
· Must be sixteen (16) years of age or older (or 15 with work permit).
· 3-6 months relevant experience in customer service, food/coffee service, or a related field.
· Current, valid Food Handler Card (or ability to obtain within 30 days of employment)
· Continued employment is contingent upon completion of a satisfactory state and federal fingerprint criminal background checks.
Lead Barista:
· 6+ months relevant experience in customer service, food/coffee service, or a related field.
· Additional courses or training in customer service, food/coffee service.
· Supervisory experience a plus.
Job Types: Full-time, Part-time, Seasonal, Temporary
Pay: $12.50 - $13.00 per hour
Restaurant type:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Ability to commute/relocate:
- Anchorage, AK 99508: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person