MOTION RX is looking to hire an energetic and passionate administrative patient care coordinator who is looking to make an impact in a unique performance based physical therapy practice!
We are looking for a front desk client concierge specialist to join our team in our Clearwater/St Pete location. If you want to be a part of a growing company, cutting edge culture, learn, grow and experience entrepreneurship with professionals who love integrative, high-quality care – this is the perfect opportunity for you.
You are a great fit if you excel at the following:
-Excellent phone and customer service skills
-Strong sales background
-Great at multi-tasking, Strong computer skills (google suites, Office 365, project management tools, )
-Organizational skills, Problem solving skills,
Responsibilities
Enable providers to focus on providing individualized patient care by assisting in:
-converting new leads into new evaluations for the PTs
-comfortable with high volume outbound calls and inbound calls for leads
-Scheduling appointments
- Scheduling follow ups
- Collecting new client intake information
Build positive relationships with patients, community, and practitioners and manage conflict with care and empathy.
Lead clients through sales process to meet new client conversions goals
Promote conversion by providing excellent onboarding and customer experience.
Answer phone calls, text messages, emails, and instant messages in a timely and professional manner
In partnership with clinicians, ensure MOTION RX hits quality of care, compliance, and financial goals
Willingness to learn new technologies & frameworks.
Collect payments
Manage patient feedback escalation process and ensure that conflicts are resolved. and the patient feels heard.
Analyze new client metrics to optimize client communication and onboarding process with clinical director.
Additional training in any of the following are a plus:
PTEverywhere, Asana, Slack, Office 365, GHL (we provide training in all our systems)
This position is Full Time and onsite
Job Type: Full-time
Pay: $17.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Ability to Relocate:
- Clearwater, FL 33762: Relocate before starting work (Required)
Work Location: In person