JOB OVERVIEW
This role will be responsible for leading the catering department at Arepa Zone. This individual will be responsible for building catering and event sales, as well as supporting store operations when needed. The Catering Coordinator will be responsible for managing our catering customers’ experience from start to finish, ensuring all our customers receive the highest level of service. The Catering Coordinator will work closely with our Kitchen and Restaurant teams in order to ensure proper execution of all pick up and drop off catering across our various locations, as well as on-site catering events.
JOB RESPONSIBILITIES
*Guide guests through catering menu, offerings, and pricing. Lead and assist with the planning of their menu and order. Identify and facilitate special requests as needed. *Work together with our kitchen manager and restaurant shift leaders to coordinate order details, including preparation, pickups, and deliveries. when appropriate. *Prior to the event date, the Catering Coordinator will confirm all details of each catering order with the customer to ensure proper execution. The Catering Coordinator will go over the menu, specific pick-up or delivery time, packaging needs, special requests, and special instructions. *Be knowledgeable of all catering menu items, their contents and preparation methods. *Follow up promptly on all catering inquiries/leads to secure future business. *Create opportunities to gain new business through proactive outreach such as email marketing, social media posts, and in-person networking events. *Develop an organized system for collecting, tracking, processing and delivering all catering orders. *Trains, coaches and develops Catering Team and Delivery Team on entire processes. *Process and coordinate delivery of all catering orders, making deliveries if necessary. *Work closely with kitchen and restaurant staff to ensure orders are planned and prepared in a timely manner. *Maintain a client database, including client history and sales. *Communicate regularly with Arepa Zone upper management about client needs and opportunities. *Manage catering platforms and research future solutions and platforms to better serve clients and increase client base. *Ensure proper follow-up with catering guests to ensure an exemplary experience through phone calls, email, and surveys. *Perform all reasonable tasks assigned by management.
SKILLS & REQUIREMENTS
*Minimum one year experience in events/catering, preferably in the DMV market. *Food handler card preferred. *ABRA manager license preferred. *Strong leadership, decision making and multitasking skills. *Strong communication skills. Ability to solve problems independently and delegate as needed. *Ability to build relationships and embrace change. *Full availability, must be able to work weekends and holidays as needed. *Customer service-oriented, team-oriented, adaptable, dependable, strong work ethic, and has a positive attitude. *Your own vehicle, valid driver’s license and current auto insurance. You will use your vehicle to deliver orders as needed and to meet clients at their venues for walkthroughs. You will work from different locations as needed, so having reliable transportation to drive in DC/MD/VA is a must. *Ability to speak fluently and write in English is a must. In addition, the ability to speak fluently and write in Spanish is highly preferred.
What we offer:
*Competitive base salary and commission compensation structure. *Paid sick leave. *Paid vacation time. *Health, vision, and dental insurance *Yearly educational stipend. *401k with company match *Other staff benefits include free shift meals, free uniforms, access to fun events, and more.
Please attach a cover letter with your resume, and please include more information about your previous experience!
Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.
About Arepa Zone LLC: Arepa Zone is looking for an individual to join our team. Our ideal candidate is self-driven, motivated, and trustworthy. Our team members are prepared to work in a dynamic and fast-paced environment for a fast-growing company. Learn more about us at www.arepazone.com.
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