Job Summary:
Currently seeking a highly motivated individual to join our customer service team full time.
Position Overview:
We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s policies and be well trained for accurate assistance to the customer.
Duties and Responsibilities:
- Provide comprehensive customer service in a fast-paced environment.
- Respond promptly to customer inquiries, resolve customer complaints, and provide pricing and delivery information when requested.
- Answer incoming calls, enter orders, and expedite as needed.
- Handle individual customer accounts according to their specific needs, assist with basic tech support and maintain customer relationships.
- Review return requests and engage with supervisor on annual stock return requests.
- File claims with UPS or Fed Ex for lost or damaged shipments.
- Work with Director of Customer & Marketing Experience on special pricing requests.
- Be proactive in reaching out to our customers.
- Take on special assignments as requested by your supervisor.
Experience:
- 2+ years experience in a customer service role.
- Experience working with NetSuite preferred, but not required
- Proficiency with Microsoft Office, (Excel, Word, and PowerPoint & CRM Software)
Qualifications:
- Exceptional verbal and written communication skills.
- Ability to remain professional and courteous with customers.
- Great interpersonal skills and ability to create rapport with a variety of customers and team members.
- Ability to translate your knowledge of the products to other employees and our customers.
- Always demonstrate honesty and integrity and the ability to work in a team environment.
Compensation:
- Monday – Friday, 8am-5pm Pay range depends on experience ($17.00-$19.00/hr)
**** Attractive benefits program which will be outlined during the interview process with qualified candidates.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person