This is a Tech Support Engineer role - primarily remote with the potential for occasional travel for on-site support in person. Reports to the General Manager - Customer Support, and working closely with a global team of Tech Support Engineers to support customers.
Responsibilities
- Day-to-day remote monitoring and support of all ATMS solutions
- Research, diagnose, troubleshoot, and identify/implement solutions
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate, timely reports and document knowledge
- Work with the team to ensure all work is carried out in timely manner
- Provide internal back-end support to the technical team, assisting with complex technical challenges
Qualifications
- Essential Linux OS administration
- Networking troubleshooting configuration (including secure LAN solutions/tools such as Proxy, Firewalls, NAT routing)
- Scripting ability Basic data base management (SQL, Postgres)
- Acceptance of occasional interstate travel
- Experienced and/or skills in AWS and PHP is a plus
- Bilingual
- Mountain or Pacific time zone
Job Type: Full-time
Pay: $60,000.00 - $63,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Are you Bilingual?
- Do you have SQL experience?
Acceptance of occasional interstate travel
Experienced and/or skills in AWS and PHP
Acceptance of occasional interstate travel
Experienced and/or skills in AWS and PHP
- Do you have skills in AWS and PHP?
Experience:
- Technical support: 2 years (Preferred)
Location:
Work Location: Remote