The Front Desk Agent is responsible for registration, checkout, cashiering, assisting guests with requested information, service requests and concerns as well as answer and direct calls of guests and staff.
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*Essential Function of Job: *
- The Front Desk Agent will greet and welcome guests upon arrival; register guests into the computer, verifying reservation, address, and credit information;
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- The Front Desk Agent will promptly answer the telephone using positive and clear communication, input messages into the computer, retrieve messages and communicate the content to the guest.
- Will be responsible for closing guest accounts at time of check out and ascertaining their satisfaction, accepting payment for guests’ accounts both at the time of registration and at checkout;
- Posting charges to guest rooms and house accounts using the computer.
- Maintain a house bank and make a deposit and accurate report of receipts daily, and cash checks and exchange currency for guests.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Listen and extend assistance to resolve problems. Plan and implement detailed steps by using experienced judgment and discretion.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length and lift up to 20 lbs. occasionally
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
Work Location: In person