Position Overview:
Are you looking for a role that will allow you to work with a small team to have a big impact?
Title: Payroll Customer Service Representative
Type: Full-Time
Location: Hicksville, NY
Schedule: Monday – Thursday 9:00 – 5:30 Friday 9:00 – 5:00
Salary: 70K - 95K
Company Description:
Accu Data Workforce Solutions, a fast growing Human Capital Management service provider is searching for a Payroll Customer Service Representative for our Hicksville, Long Island location.
Responsibilities:
- Responsible for payroll processing and quality service for clients.
- Input data from time sheets, production records, or individual time cards to computerized payroll system
- Respond to and resolve client questions and payroll issues in a timely and professional manner.
- Accurate and timely preparation of client payrolls.
- Maintain a high client retention rate through superior customer service.
- Ability to maintain quality and accuracy in a fast paced, multi-tasking, detail oriented, deadline restricted environment.
- Research and resolve customer service and/or processing issues when required.
- Ensure upward communication to management regarding department, employee or customer concerns.
- Responsible for balancing payroll runs, producing federal, state and local tax payments, and answering client questions and troubleshooting issues.
- Understand and implement paid time off accrual policies
Job Duties:
- Answer incoming customer inquiries via email & phone
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
Qualifications:
- In depth knowledge of iSolved software preferred
- Knowledge of Master Tax preferred
- Proficiency with Microsoft Office required
- Minimum of 2 years payroll experience
- Bachelor’s degree preferred
- FPC or CPP certifications preferred
- 3-5 years payroll experience preferred
- Knowledge of commonly-used concepts, practices, and procedures within payroll processing
- Team player a must
Benefits:
- 100% medical paid for employee
- Paid Time Off
- Vision, Dental insurance available
- 401K with company match
- Profit sharing
Pay Range: USD $70,000.00 - USD $95,000.00 /Yr.