Medicaid Provider Relations Call Center Supervisor, Newark, DE
- Full-time
- On-Site /Hybrid (100% on-site for first 3 months, then 2-3 days/week)
- Due to our client requirements, we can only consider US Citizens or Green Card Holders for this position
- NO THIRD PARTY RECRUITERS PLEASE! CANDIDATES MUST BE SELF-REPRESENTED.
- Salary Range: $55,500 - $79,300
Description
Our client is seeking a Medicaid Provider Relations Call Center Supervisor to support a Medicaid program.
Responsibilities
- Supervises functional areas or department account leads on smaller sized or segments of larger accounts to ensure that business solution objectives are met.
- Develop demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.
- Works with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees the resolution of account-specific service problems including prioritizing work requests.
- Monitors and approves expenditures for accounts in line with the established policies and procedures. Oversees spending for adherence to budget, and recommends variances as needed.
- Works closely with the management team, lines of service, and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations.
Requirements
- Bachelors Degree is required.
- Minimum of 4 years of experience managing provider relations functions for a Medicaid Program, other government healthcare program, or healthcare-related organization.
- Experience or training in member eligibility management and significant experience in a call center operation are required.
- Good project management skills.
- Good analytical and problem-solving skills.
- Good interpersonal skills to interact with customers and team members.
- Good communication skills.
Please Note:
- Only those individuals selected for an interview will be contacted.
- No calls, inquiries, or Third-Party Vendors please.
- We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (The ACI Group is unable to sponsor H1B Visas).
- $1000 Referral Bonus - www.aci.com.
Since 1988, The ACI Group, a Baltimore-based staffing firm, has been committed to hiring the industry's leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.
Job Type: Full-time
Pay: $55,500.00 - $79,300.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Call center: 4 years (Required)
- Medicaid: 4 years (Required)
Ability to Commute:
Work Location: In person