About us
Johns Plumbing, Heating and Air Conditioning, Inc. is a family owned business in Colfax, NC. We provide quality and reliable service to our customers 24/7. Our services include Plumbing, HVAC, Water Purification and Electrical, for residential and commercial customers.
Our work environment includes a:
- Fast Paced Environment
- Professional Atmosphere
- Rewarding work load
```Responsibilities```
- Schedule customer service requests and assigns technicians from various sources.
- Communicate effectively with customer and co-workers to provide exceptional service and address any service concerns.
- Generate work orders with all accurate and necessary information; properly schedule technicians; ensure accuracy of customer information in database
- Maintain customer satisfaction by routing them to approprate departments and responding to special requests.
- Maintain email requests from customers and work order companies and monitor online chat support to provide timely responses.
```Requirements```
- Strong communication skills and a willingness to work independently as well as part of a team.
- Excellent customer service skills; will need to be extremely comfortable and effective on the phone.
- Detail-oriented with the ability to multitask and prioritize tasks effectively.
- Flexibility to take on additional duties in order to meet the department goals and/or overtime, as required. Perform other duties as assigned.
- Field experience is a plus.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Colfax, NC 27235: Relocate before starting work (Required)
Work Location: In person