JOB SUMMARY
Responsible for scheduling patient appointments by telephone within the guidelines set by True Health.
PRIMARY FUNCTIONS
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Answer incoming calls from patients who are requesting appointments.
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Schedule appointments on the computer within the guidelines set by True Health.
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Answer patient questions as needed and within the scope of responsibilities.
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Follow Customer Service guidelines as set forth by the company.
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Other responsibilities as assigned
EDUCATION AND EXPERIENCE
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High School Diploma or equivalent
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Minimum 1 year of telephone or customer service experience
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Minimum 1 year of medical experience
KNOWLEDGE, SKILLS AND ABILITIES
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Typing/keyboarding 35 wpm
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10-key adding machine
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Computer literacy
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Effective verbal and listening communication skills
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Ability to manage heavy call volumes
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Ability to work well independently and with others
ADDITIONAL QUALIFICATIONS
1. Bilingual a plus, but not required
RELATIONSHIP REPORTING
1. Reports to the Medical Scheduling Manager
PHYSICAL REQUIREMENTS
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Ability to see and read computer screen and printed materials with or without vision aids
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Ability to sit, stand, or view a computer screen for extended periods of time
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Ability to perform repetitive hand and wrist motions for extended periods of time