Responsibilities:
- Greet and welcome spa clients in a friendly and professional manner
- Schedule appointments and manage the spa's booking system
- Provide information to clients about spa services and promotions
- Assist clients in selecting and purchasing retail product
- Conduct product demonstrations and provide recommendations based on client needs
- Process sales transactions accurately using the point-of-sale (POS) system
- Maintain cleanliness and organization of the retail lounge area and retail displays
- Answer phone calls and respond to inquiries with excellent phone etiquette
- Handle cash/credit transactions and ensure proper cash handling procedures are followed
- Stock inventory and monitor product levels to ensure availability and accuracy
-Perform daily operational tasks including opening/closing duties, spa laundry (onsite), and maintaining the highest-level of cleanliness
-Sparkling personality - you are the first person our guests will interact with when they arrive
- Previous experience in customer service, preferably in a spa or retail environment
- Strong communication skills, both verbal and written
- Maintain professional, spa-appropriate appearance and hygiene
-Punctuality, arriving 15-20 minutes prior to opening daily, and being available to stay 15-30 minutes after closing when necessary
- Proficient in using a point-of-sale (POS) system for processing sales transactions
- Excellent organizational skills with the ability to multitask and prioritize tasks
-Team player with a vested mindset
-Fundamental computer skills required; experience with Meevo or other salon software a plus
-Knowledge of technical sales techniques is a plus
-Experience with social media content and marketing management a plus
- Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Shift:
Weekly day range:
Ability to Commute:
- Elm Grove, WI 53122 (Required)
Work Location: In person