Come join our team! We have an immediate need for a Patient Service Representative in our Santa Cruz, CA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Summary:
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.
Here are just a few things we offer:
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Access to health, dental, and vision insurance.
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Health Savings Account $500 matching contribution.
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Eligible for PTO and Holiday pay.
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Company paid life insurance and long term disability (full-time only).
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Access to voluntary short term disability insurance (full-time only).
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Access to additional life insurance.
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Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian.
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401K with employer contribution.
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Profit sharing.
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Employee discounts.
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And much more!
Responsibilities:
Essential Functions:
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Performs opening and closing clinic duties.
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Greets patients, checks in for appointments and verifies insurance.
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Scans documents into electronic health record.
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Maintains tidiness of waiting area and reception counter throughout the day.
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Checks schedules for added, canceled and no-show appointments throughout the day.
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Schedules follow up appointments as needed.
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Responds to designated tasks in the electronic health record.
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Orders clinic office supplies.
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Sells and tracks cosmetic products.
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Prepares for next day scheduled appointments.
Qualifications:
Education:
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High school diploma or equivalent is required
Knowledge, Skills & Abilities:
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1-2 years of recent medical office experience or in a similar capacity is preferred.
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Proficient in basic computer functions.
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Ability to learn new software quickly.
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Must possess excellent customer service, communication and organizational skills.
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Ability to operate standard office equipment.
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Ability to type a minimum of 40 wpm is preferred.
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Must possess attention to detail.
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Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
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Ability to respond positively to constructive feedback and direction from supervisors.
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Must demonstrate professional appearance and manner at all times.
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Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
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Ability to maintain confidentiality of information.