About us
MichRIC® is a leading player in the real estate industry, dedicated to providing innovative solutions and exceptional services to our members and associations.
Job Summary:
This position will be responsible for managing and supporting various third-party products, providing exceptional customer service to members and associations, handling forms requests and changes, and ensuring the smooth operation of our systems. This role requires a proactive approach to problem-solving, excellent communication skills, and a basic understanding of the real estate industry.
We are currently seeking an individual who is self-motivated, eager to learn, and willing to support MichRIC members with any questions or needs. This individual will be flexible and up to the challenge that each day may bring. They will be willing to step into unfamiliar situations or projects outside of their job scope with a curious and determined mindset. If you are passionate or interested in real estate technology and customer service, we want to hear from you!
This role is fully remote. If the candidate is local to the Grand Rapids area, office space is available to embrace a flexible hybrid model if desired.
Responsibilities:
3rd Party Product Maintenance and Changes:
- Maintain and update third-party products such as Forms Products, Showingtime, Realist, Homes Pro, and RentSpree.
- Implement changes and updates to ensure optimal functionality and user experience.
3rd Party Product Training:
- Conduct training sessions for team members and end-users on third-party products to ensure efficient utilization.
- Stay updated on the latest features and enhancements of the third-party products.
3rd Party Product Communication:
- Facilitate clear communication between internal teams and third-party vendors to address issues and implement improvements.
- Provide timely updates on product changes and enhancements.
Member and Association Customer Service:
- Deliver excellent customer service to members and associations, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Build and maintain positive relationships with customers.
Forms Request/Changes:
- Manage forms requests and changes, ensuring accuracy and compliance with regulations.
- Collaborate with relevant stakeholders to implement requested changes.
Listing Syndication Management:
- Oversee the syndication of property listings to various platforms.
- Troubleshoot and resolve any issues related to listing syndication.
MLS Error Reports:
- Monitor and address MLS error reports promptly.
- Collaborate with technical teams to resolve errors and prevent future occurrences.
General Support:
- Provide general support to internal teams and system users.
- Troubleshoot and resolve issues related to system functionality.
System Education:
- Develop and deliver educational materials and sessions to enhance system knowledge among users.
- Stay informed about updates and changes to the overall system.
Social Media:
- Manage social media channels, providing updates on product features, system changes, and industry news.
- Engage with users and address inquiries on social media platforms.
Billing/Accounting:
- Collaborate with billing and accounting teams to ensure accurate invoicing and payment processing.
- Address any billing-related inquiries from customers.
Website Maintenance:
- Assist in the maintenance of the company website, ensuring accurate and up-to-date information.
- Coordinate with web development teams for necessary updates.
Education and Experience Requirements:
- Bachelor's degree preferred, but not required.
- 1-2 years of customer service and office administration experience, preferably in a non-profit/not-for-profit, membership -based organization and/or association management.
- Basic understanding of real estate industry practices.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong problem-solving abilities.
- Strong project management skills.
- Self-motivated.
- Attention to detail.
- Continuous improvement mindset.
- Ability to manage multiple priorities and prioritize workload.
- Willing to seek collaboration and ask questions.
- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat.
How to Apply:
If you are excited about the prospect of contributing to a dynamic and innovative real estate company, please submit your resume.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Application Question(s):
- Do you have experience working with the Multiple Listing Service?
- Do you have experience in the real estate industry?
Location:
Work Location: Remote