Job Title:
Position Summary
Assist patients by providing information, services, and assistance. Collect and prepare laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments. Other duties include securing medical records; maintaining medical supplies inventory; performing preventive maintenance to keep equipment operating correctly. This individual will also arrange examining-room instruments and equipment
Job Duties
· Assist your assigned provider(s) with rooming, taking vitals, detailed history, complete and update all measures and charting in our E.H.R.
· Keep yourself and providers on time by having excellent time management and communication skills.
· Take excellent care of our patients by communicating their needs to the Providers and by completing all paperwork and patient requests within 24 hours.
· Keeping rooms and the facility clean and safe, every after each patient use.
· Run and records labs in compliance with CLIA.
· Function independently and as a team to make sure patients receive the best care in a timely manner.
· Collaborate with multidisciplinary team members by making appropriate referrals and obtaining necessary authorizations for medications and procedures.
· Facilitate conversations for preventative measures to ensure patient overall health and maintenance of federally required reporting.
· Record patient records at the time of visit.
· Complete all federally required reporting.
· Meet all federal and state required reporting measures.
· Order referrals and obtain authorizations – Providers are the one ordering referrals, they only assist if requested and PSP are in charge for all referrals.
· Assist with ordering e-labs, e-prescriptions and referrals to specialists.
· Ensure that patients will be fully informed of medication, lab orders status.
· Participate in daily staff meetings to ensure goals are met for the day.
· Review charts and encounters to catch missing federally required reporting.
· Attend huddles with Clinic Lead and weekly team meeting with the Clinic Manager to address outstanding issues, bring up questions, and provide updates.
· Work with assigned provider(s) and develop a relationship and workflow.
· Make sure that all charts are prepped at least one day in advance.
· Attend ongoing training and education to maintain credentials and keep us competitive in the medical market (pre-approved training is reimbursed by FirstMed).
· Answer all calls professionally.
· Be cross trained in the front office for coverage if needed.
· Ability to multi-task.
· Make appointments for patients in the EHR.
· Communicate in a polite and courteous way to all patients and internally with staff.
· Route calls appropriately.
· Make outbound calls to patients to confirm next day appointments if needed – as Phone Coordinators handle these now but they asked help from FD if needed.
· All other duties as assigned.
Required Qualifications, Education, and Experience
Knowledge, skills and abilities:
· Good personal organization skills, ability to work independently, handle multiple tasks, prioritize, and use time effectively.
· Must have attention to detail and accuracy; be flexible and adaptable to changing situations.
· Must be able to interact positively and respectfully with colleagues, supervisors, and community.
· Must pass background and fingerprint checks.
· Strong computer skills including MS Office.
· Must be able to transfer and cover FD tasks or other tasks as assigned to other clinics for coverage if needed
· Bilingual in Spanish is required.
· High School Diploma or equivalent.
· May be required to have and maintain current BLS/CPR Certification.
· Prior front desk experience in a healthcare setting is required.
· Medical Assistant and any direct patients care experience is required.
· High School Diploma or equivalent
· Completion of Medical Assistant certificate training program
· 3 years of experience as a Medical Assistant in a primary care setting
· Experience working front desk
· Phlebotomist experience required.
· Must possess a valid Nevada Driver’s License and have current insurance if using a personal vehicle.
Preferred Qualifications, Education, and Experience
Preferred qualifications are those desired in addition to the required qualifications set forth above. Preference may be given to applicants who possess the following preferred qualifications:
· I year of working in a non-profit setting preferred.
· Minimum of 2-years of experience in medical office management preferred.
· Familiarity with eClinical Works or other EHR system is preferred.
Physical / Mental Job Requirements
· While performing the duties of this job, the employee uses their hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
· The employee regularly uses computer, copier, scanner, fax machine, and telephone and video conferencing equipment.
· Regularly required to use hands to write, use computer, operate a motor vehicle, use a handheld device, telephone and use a document imaging system and manipulate documents.
· Specific vision requirements of this job include close vision and distance vision.
· Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
· Employee continually engages in activities that require talking and hearing.
· This position will require sitting for long periods of time, walking, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing and handwriting.
· This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
· Frequently required to stand, lift, push or pull objects ranging from 10 lbs - 50 lbs.
Working Environment
· The majority of this job will be spent indoors in a climate-controlled environment.
· General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
· This position could be exposed to loud noises, frequent phone conversations, and requires average to above average visual acuity and hearing.
· During off site travel the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes and odors, as well as cleaning and other agents.
· Must be able to speak clearly in group settings.
· This position requires the ability to talk and hear ideas by means of spoken word, and to communicate using telephone and/or video conferencing technology.
· Must be able to deal and interact with people beyond giving and receiving instructions.
· Must be adaptable to performing under stress and when confronted with emergency situations.
· Must be available to travel to other office locations as needed.
The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job duties to be performed with or without reasonable accommodations.
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FirstMed is proud to be an Equal Opportunity Employer. FirstMed is committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. To apply for this position, please submit a cover letter and resume to HR@fmhwc.org.
In compliance with the Americans with Disabilities Act, FirstMed will provide reasonable accommodations to qualified individuals with disabilities and encourages candidates and employees to advise if they believe they need accommodation. If you need assistance applying for this position, require a reasonable accommodation, or have other questions, please send a message to HR@fmhwc.org.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Medical specialties:
Schedule:
- Monday to Friday
- Weekends as needed
Work setting:
- Clinic
- In-person
- Office
- Outpatient
- Telehealth
Experience:
- EMR systems: 1 year (Preferred)
- Vital signs: 1 year (Preferred)
License/Certification:
- BLS Certification (Required)
- Certified Medical Assistant (Required)
Work Location: In person