WATCHGUARD 24/7 IS a leading Security guard company with our Corporate office located in Queens, NY. We are seeking a retired law enforcement individual for our Client Service Manager position. This position requires the daily management of day -to- day security operations and enhance client relationships > Lead the security staff that provides our services.
Client Services Manager Duties:
The CSM will be responsible for providing security at specific sites located within the 5 boroughs.
•The CSM will oversee an Operation Manager who will provide the scheduling of the security officers at each designated site, direct and prioritize the work activities of all assigned guards.
- Responsible for making sure all logbooks and sign in sheets and equipment are properly
maintained
- Make sure the security staff at each site properly responds to all incidents and reports
incidents through proper Corporate protocols. CSM will review the incident reports
- Meet and approve all new hires and ensure the qualifications are met prior to assignment
- The CSM will conduct investigations and prepare written reports when necessary
- Meet with clients regularly to ensure the security service is operating as proposed
- Participates in the planning process for all requests for scheduling of special events at site
location.
- Attend weekly operations meeting at the Corporate office and report to VP of Operations
- Excellent communication and interpersonal skills
- Ability to build and maintain relationships with clients
- Detail-oriented with strong organizational skills
- Problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite
Retired law enforcement must be registered by the state of NY division of licensing as a security guard and have a NYS Drivers license. Security supervisor experience a must. Strong verbal and written communication skills. Must have the ability to work in a fast-paced environment and dealing with people maintaining composure. Must always be polite and courteous and professional.
If you are a motivated individual with a passion for delivering exceptional client service, we want to hear from you!
Apply now to join our dynamic team as a Client Services Manager.
WATCHGUARD 24/7 24/7 LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
WATCHGUARD 24/7 LICENSED BY THE NEW YORK STATE DEPARTMENT OF STATE
Job Type: Full-time
Pay: $70,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Retired law enforcement: 1 year (Required)
- Microsoft Office: 1 year (Required)
- supervisory: 2 years (Required)
License/Certification:
- NY drivers license (Required)
- Security guard license (Required)
Ability to Relocate:
- Long Island City, NY: Relocate before starting work (Required)
Work Location: In person