Sales Associate
Location: Office Based in Kernersville, NC
Company Overview: Black Acid Apparel is a dynamic and fast-growing custom apparel company specializing in custom motorsports printed and embroidered apparel. We are committed to delivering exceptional customer experiences and innovative solutions to our clients worldwide.
Position Overview: We are seeking a motivated and enthusiastic Sales Associate to join our team. In this role, you will be responsible for handling customer inquiries, processing orders, and driving online sales through various platforms. You will play a crucial part in ensuring customer satisfaction and fostering positive relationships to promote repeat business.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, social media, and chat in a professional and friendly manner.
- Provide accurate information regarding products, pricing, availability, and promotions.
- Process customer orders efficiently and accurately, ensuring timely delivery.
- Upsell and cross-sell products to maximize sales opportunities.
- Collaborate with the marketing team to execute promotional campaigns and initiatives.
- Monitor customer feedback and escalate issues to the appropriate departments when necessary.
- Maintain up-to-date knowledge of company products, services, and policies.
- Contribute to team goals and support other departments as needed.
Qualifications:
- Proven experience in customer service and/or sales roles, preferably in an online environment.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills with a customer-oriented approach.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and other sales management tools.
- Attention to detail and problem-solving skills.
- High school diploma or equivalent; additional certification in sales or customer service is a plus.
Other Important Information: This position is an hourly position with working hours Monday-Friday 8am-4:30pm. The salary range for this position varies depending on the applicant’s qualifications for the role. This position is available to start immediately and all training period is paid. While we would prefer to hire an in-person candidate, hybrid and work from home may be options for the right individual.
Application Process: If you are passionate about delivering exceptional customer service and driving online sales, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and why you are a good fit for this position. Our staff will review upon receipt and will reach out to you directly to schedule the next steps in the interview process.
Job Type: Full-time
Pay: $12.18 - $16.00 per hour
Expected hours: 40 per week
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Ability to Commute:
- Kernersville, NC 27284 (Required)
Work Location: Hybrid remote in Kernersville, NC 27284