Job Description
Job Title: Groceries 2 Go Coordinator Prepared By: HR Manager
Reports To: Community Programs Manager Approved By: co-CEO
FLSA Status: Non-Exempt Pay Rate: $22.10 per hour
POSITION SUMMARY
The Groceries 2 Go Coordinator oversees the operations of the food pantry in response to increased and on-going demand during the COVID-19 Pandemic, including but not limited to the supervision and coordination of food pantry volunteers, ordering and restocking pantry items, supervision and coordination of intake assessment and check out process. This position is expected to provide superb customer service and adhere to safety, quality and food safety standards set by Central California Food Bank.
The following is a list of major duties and responsibilities for this position. It is not all‐inclusive. Other duties and responsibilities may be added as needed and, in addition, management as appropriate may modify this job description.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Oversee and coordinate all “Groceries 2 Go” pantry activities
a. Supervise volunteers, community service workers, and other groups to ensure that Pantry is operational and food is distributed efficiently
b. Oversee and maintain flow of daily pantry pick up schedule
c. Responsible for ensuring all order for client pick up are ready on time
d. Work with CCFB Warehouse staff to ensure that pantry product is allocated and pulled to fulfill daily pantry activities
2. Update and maintain CCFB’s Salesforce system for “Groceries 2 Go” onsite pantry
a. Observe and develop an understanding of essential functions of Salesforce for the management and execution of the Groceries 2 Go onsite pantry
b. Execute daily essential functions for processing client records and requests in Salesforce
c. Train, supervise, and serve as a point of contact for volunteers using Salesforce
d. Provide support to Groceries 2 Go satellite location coordinators in use of Sales force Input client data into distribution tracking system, when needed
3. Provide excellent customer service to all Central California Food Bank customers, including CCFB clients, staff, donors, logistics personnel, agency personnel, volunteers, board members, and the general public.
a. Manage questions and client/volunteer interactions in a courteous, professional and friendly manner.
b. Demonstrate effective communication techniques and foster an environment of open communication
c. Comply with all regulations requiring client confidentiality
d. Must adhere to CCFB’s core values along with a passion for our mission and vision
e. Serves as an active and engaged member of the CCFB team
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.
1. High School Diploma required
2. College degree in Business Administration, Social Work or Social Services (preferred)
3. 2 years + experience working in a non-profit, social services, or business setting (preferred)
4. Ability to effectively communicate (written and oral) and work well with a variety of stakeholders from different socioeconomic and cultural backgrounds.
5. Bilingual in Spanish (preferred)
6. Ability to generate enthusiasm and interest from others for working on food bank programs.
7. Ability to adapt to quickly changing business environment, including learning, and applying new training and knowledge.
8. Demonstrated ability to problem solve, analyze data, make good decisions, attend to details, and manage projects.
9. Experienced in the use of appropriate computer software, including Microsoft Office Suite.
10. Must have valid CA driver’s license with good driving record.
11. Must be insurable by CCFB company vehicle insurance provider.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations will be made in accordance with ADA to enable individuals with disabilities to perform the essential job functions.
This position is located at a warehousing/distribution facility. With warehouse and truck traffic in the facility and grounds, a few steps to walk up into the facility and product stacked and stored throughout, this position requires someone who is mobile and who can watch for traffic and normal hazards of a warehouse environment. While performing the job duties of this job, the employee is regularly required to sit, talk, and hear. The employee frequently is required to stand, walk and/or reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to use a computer to track detailed data, write reports and receive information; must be able to communicate by phone and in person; must be able to drive to and from meetings, events, and to run errands.
Central California Food Bank is an at‐will employer. This means that employment can be terminated at‐will by the company or employee and such termination can be made with or without notice.
Central California Food Bank is an Equal Opportunity Employer.
Central California Food Bank is a proud member of Feeding America.
Job Type: Full-time
Pay: $22.10 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Fresno, CA 93725 (Required)
Ability to Relocate:
- Fresno, CA 93725: Relocate before starting work (Required)
Work Location: In person