Flow Honda of Winston Salem is seeking a full-time or part-time Product Experience Specialist whose purpose is to deliver a world class customer experience. This role is responsible for creating an engaging, extraordinary presentation and delivery for every sales customer as well as helping to enhance the overall dealership experience and efficiency. The Product Specialist position is pivotal to bringing joy to the buying process. Part time or full time availability.
Compensation up to $3300/month.
Ongoing training and future career opportunities are provided to those willing to contribute the effort and time. Promotion from within the company is preferred to help employees reach their potential. If an employee is new to the industry, educational tools are available for on-site and manufacturer instruction, as well as technical training, as needed.
Due to insurance purposes, applicants must be at least 21 years of age.
The Product Specialist must be able to perform the following tasks for every customer they serve:
Be a product knowledge champion.
Create custom demonstration videos for customers who have made sales appointments.
Do engaging vehicle “walk-arounds” customized for the customer’s wants and needs.
Communicate clearly and appropriately with customers and managers.
Prepare vehicles for delivery: gas, detail, accessories, pre-delivery worksheets, custom programming of convenience features, ensure cleanliness, providing a thorough vehicle delivery explaining the vehicle to the customer, and connecting the customer with a sales manager in order to do an exit interview.
Help transfer customer’s items to the new car
Offer to reconnect with the customer at any time in order to more fully explain the features of the vehicle.
Perform an introduction to the service department.
Assist in entering the customer’s trade-in vehicle into inventory.
Responsibilities when not with a customer:
Ensure the lot is organized daily and all vehicles are clean and staged correctly
Take pictures of inventory for website merchandising.
Straighten work areas, stock customer lounges, and maintain general cleanliness.
Equip work areas and desks with necessary supplies and paperwork.
Maintain manufacturer training.
Complete dealer trade drives.
Assist service customers with shuttle service
Assist with necessary tasks, as assigned.
Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 50 automotive franchises representing 24 manufacturers in 10 cities and employs over 2,000+ people in North Carolina and Virginia.
Flow provides competitive earning opportunities and a comprehensive benefits plan including:
Medical, dental, and life insurance (including dependent coverage)
Paid time off
Paid volunteer time
401(k) Retirement Plan and Financial Wellness Program
Thrive@Flow Wellness Program
Employee pricing for automotive service and vehicle purchases
Scholarship program for children of employees
Applicants must pass a pre-employment drug screening.
Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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