KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to perform patient intake and document problems appropriately, seeking guidance as needed
- High degree of verbal and written communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support
- Strong planning, problem solving, organizational, verbal communication and interpersonal skills
- Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
- Working knowledge of medical terminology
- Ability to address and resolve conflict in a professional manner, including challenging patients/clients and stressful situations
- Ability to maintain strict confidentiality
- Ability to be flexible
- Ability to perform detail-oriented work
- Ability to work independently yet in conjunction with a team
- Ability to adapt to a changing and growing atmosphere
- Courteous and professional demeanor
- Willingness to work as a team player to meet common goals of the department
- Ability to work under pressure and meet deadlines
- Excellent customer service skills
- Promote positive department morale through effective teamwork
- Ability to work and travel to multiple locations if needed
PHYSICAL / ENVIRONMENTAL DEMANDS:
- Job performed in a well-lighted, modern office setting.
- Occasional travel locally
- Occasional lifting/carrying (10 pounds or less)
- Occasional standing/bending
- Moderate to high stress level
- Prolonged sitting
- Prolonged computer/PC work
- Prolonged telephone use
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
DISCLAIMER:
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.